Missing program icons for Office 2013 products

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  1. Posts : 6
    Windows 7 Home Premium 64-bit
       #1

    Missing program icons for Office 2013 products


    For the Office products, the change icon button is grayed out. This is what the programs look like in the start menu: http://puu.sh/7geoy/6786f1af99.png

    While going through the properties of the shortcut in the start menu programs, this is what I get: http://puu.sh/7gfmA/34e94e96c4.png

    The .docx icon is missing as well: http://puu.sh/7geM9/38e8a7aed8.png

    I have tried using sfc /scannow but nothing has happened. I've also tried rebuilding the icon cache.

    Seems like the problem is that I'm missing the folder "{91150000-0011-0000-1000-0000000FF1CE}" in my Installer folder. Does anybody have a full one I could use for myself? This doesn't fix the .doc/.docx problem, sadly.
      My Computer


  2. Posts : 71,975
    64-bit Windows 11 Pro for Workstations
       #2

    Hello Erak, and welcome to Seven Forums.

    You should be able to run the Office installation again without uninstalling your current one to do a repair install of Office that will hopefully repair the icons and associations as well. :)
      My Computer


  3. Posts : 6
    Windows 7 Home Premium 64-bit
    Thread Starter
       #3

    Brink said:
    Hello Erak, and welcome to Seven Forums.

    You should be able to run the Office installation again without uninstalling your current one to do a repair install of Office that will hopefully repair the icons and associations as well. :)
    Thanks.

    When I try to select the "Change" option within Uninstall or Change a program, a window pops up that says it is preparing the necessary files, but then it closes right after and nothing happens.
      My Computer


  4. Posts : 71,975
    64-bit Windows 11 Pro for Workstations
       #4

    How does it work if you reinstall using the Office installation media instead?
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  5. Posts : 6
    Windows 7 Home Premium 64-bit
    Thread Starter
       #5

    I'm currently using a trial version, so how would I do so?
      My Computer


  6. Posts : 71,975
    64-bit Windows 11 Pro for Workstations
       #6

    You could use the same media that you installed the trial version with.
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  7. Posts : 6
    Windows 7 Home Premium 64-bit
    Thread Starter
       #7

    So I redownloaded another trial version because I deleted the installer from the original one, and I ran into a error in which I couldn't install. After using a tool from Microsoft, I managed to uninstall it, but it's still in my program list. When I tried to install from the .img file downloaded from the official site, the installer crashes and stops working.
      My Computer


  8. Posts : 71,975
    64-bit Windows 11 Pro for Workstations
       #8

    Is this what you used to uninstall Office?
    You may be able to use this below to remove the dead uninstall entry from Programs and Features.
    Is this where you got the 60-day trial download from?
    How long did you have the trial installed already? If it expired, then you will not be able to just uninstall and reinstall it again for another 60-days.
      My Computer


  9. Posts : 6
    Windows 7 Home Premium 64-bit
    Thread Starter
       #9

    Yes, that was what I used to uninstall, and that is the trial that I currently have downloaded.

    I do not recall using that trial before, but all I know is that I've used the old one for a while with no problems. It did give me a key to use, and after removing the entry, I am able to start the installation.

    .docx files still look like this in folders: http://puu.sh/7gznc/32622ddcce.png
    And they look like this within the start menu: http://puu.sh/7gzrZ/b33746ea34.png
    Last edited by Erak606; 02 Mar 2014 at 16:22.
      My Computer


  10. Posts : 71,975
    64-bit Windows 11 Pro for Workstations
       #10

    The icons are looking better. See if rebuilding the icon cache may help.

    Icon Cache - Rebuild
      My Computer


 
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