"Microsoft Office Setup has stopped working" 2007/2010 on Windows 7

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  1. Posts : 9
    Windows 7 Enterprise x64
       #1

    "Microsoft Office Setup has stopped working" 2007/2010 on Windows 7


    Hi guys,

    I have got a laptop with a fresh instal of W7 Pro x64 on it. When I try to install Office 2007 Enterprise or Office Pro Plus 2010 on it the setup tries to start but then crashes with "Microsoft Office Setup has stopped working". This occurs when it actually tries to install, I can go through entering CD key, choosing install location and what to install no problem.

    I have tried installing from a downloaded ISO as well in case the disks were in bad condition but exactly the same issue occured.

    Any help much appreciated.
      My Computer


  2. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #2

    Is the install 64x or 84x?
      My Computer


  3. Posts : 9
    Windows 7 Enterprise x64
    Thread Starter
       #3

    Doesnt specify, I am using X16-92257 and X13-35827
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    Spikes do you understand that their is a price and and a agreement with Microsoft that must be met.

    https://www.microsoft.com/Licensing/...r/default.aspx

    http://office.microsoft.com/en-au/pr...103427465.aspx

    Microsoft has many more sites with information with a little Googling.
      My Computer


  5. Posts : 9
    Windows 7 Enterprise x64
    Thread Starter
       #5

    On the Microsoft Partner disks I am trying to install from it says "This software is for internal Business Use, Testing and development purposes as stated in your action pack subscription agreement"

    I am using it for internal business use... what is the problem?
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    This Tutorial by Brink might give some useful information.

    Windows Genuine and Activation Issue Posting Instructions
      My Computer


  7. Posts : 9
    Windows 7 Enterprise x64
    Thread Starter
       #7

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YF9YJ-6BPT3-X4QM6
    Windows Product Key Hash: YYe+hRrYndxumikoLyweQ+k9KY4=
    Windows Product ID: 00371-OEM-9306021-24374
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {6E22DF17-B8F0-4736-8F9D-0728442B2C77}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130801-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6E22DF17-B8F0-4736-8F9D-0728442B2C77}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-X4QM6</PKey><PID>00371-OEM-9306021-24374</PID><PIDType>8</PIDType><SID>S-1-5-21-1536047304-2818581216-961035878</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 6550b</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68CDE Ver. F.23</Version><SMBIOSVersion major="2" minor="6"/><Date>20120613000000.000000+000</Date></BIOS><HWID>DADD3707018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-060-224374-02-2057-7600.0000-0712014
    Installation ID: 002611264934980260493030739986815756976884241004515946
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: X4QM6
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 20/03/2014 17:07:50
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: OAAAAAIABAABAAEAAQACAAAAAgABAAEAln2agU40pqjuaqw/jE2SDqoHfB7eiJqIrlpWq0afXF0=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        1471    
      FACP            HPQOEM        1471    
      HPET            HPQOEM        1471    
      MCFG            HPQOEM        1471    
      ASF!            HPQOEM        1471    
      TCPA            HPQOEM        1471    
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
      SSDT            HPQOEM        SataAhci
      My Computer


  8. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #8

    I see many things that could be causing your problem.
    I will ask a expert to take a look at the log to verify.
    It might take a little time because they live all over the globe. Just hang in there.
      My Computer


  9. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #9

    The member I had look at your log recommended this.
    You don't have to start a new thread just post logs here.

    Windows Update Posting Instructions

    Blue Screen of Death (BSOD) Posting Instructions

    These hopefully will give information to help guide us to your problem.
      My Computer


  10. Posts : 9
    Windows 7 Enterprise x64
    Thread Starter
       #10

    CBS file: www.**************/download/y24yi7u5bl83p1g/CBS.zip

    replace the ******** with mediafir/e.c/o/m (remove /)

    BSOD logs are attached
    &quot;Microsoft Office Setup has stopped working&quot; 2007/2010 on Windows 7 Attached Files
    Last edited by spikes746; 21 Mar 2014 at 07:39.
      My Computer


 
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