Word 2010 documents are all corrupted

Hi all,

Friend Running windows 7 on a laptop, today when I try to open a word document or a photo I get error messages and word it wont open,

She said"
No i was not doing anything, i had been in bed ill for about 5 days and it was when i got up and started my laptop up i looked through my messages on AOL and then had a look on Facebook andthen i wrote a letter but i went to print it but for some reason it would not work so i left it and itwas the next day i put my laptop on and went into my Documents to try and print it again and it would not let me open it i keep getting a message saying it had found unreadable content and could not be opened and then i went in to my pictures to have a look at some and found that i could not see any of them, i have got them all in folders as i have a lot of Grandchildren and Great grandchildren so i keep them all seperate and all i can see on each picture is a large orange flower."

Ive tried to see if its a virus etc but all clear as well for malware. Tried looking at file association thinking it was this but it looks clear but would be happy to answer any questions on this just in case I missed something.

She sent me a word doc and it asked me to convert it from ASCII format and when I did it was all messed up.

have run registry scan and that fixed some errors but still an issue, when you go into default programs the only microsoft office suite that is there is the one note one, she has word and excel but they dont show on there

all her programs work fine it just seems like all her documents be that word or photo are corrupted, really hope its an easy or fixable problem

any help is appreciated

john

Might want to try running a repair install on Office. Go to add remove programs, click on office then at the top click on change. The next window will give you the repair option. Run the repair, restart the computer and should take care of the problem.

ok more info it seems this may be a scam as in every folder she has a link that says they can decrypt her files for 1000USD so it looks like she has downloaded some software that has re-associated her files, do you think if i get her to run the malware software that it could remove the issue or do you think it has already embedded too deep?

john

You can try the malware removal but it sounds like she may have gotten what is known as the CryptorLocker.

Here's some information for you.

Cryptolocker Ransomware: What You Need To Know | Malwarebytes Unpacked

thanks for that, just reading up on it now