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Windows 7: Send as IMAP account not clearing messages from OUTBOX.

04 Jun 2014   #1

Send as IMAP account not clearing messages from OUTBOX.

So, I have been using Outlook 2010 with Exchange and a number of POP accounts. It is not unusual for me to change the FROM account to pick a different email address to show as the sender.

HOWEVER, I recently changed my gmail accounts from POP to IMAP and now, when I try to send as any of them, the outbound message stays stuck in my outbox.

Sending FROM an exchange email works fine and clears the outbox immediately
Sending FROM a POP email works fine and clears the outbox immediately
Sending FROM an IMAP email the message sticks in the outbox and never clears

Funny though (weird not haha) that when I test the account...
File > Account Settings > Change > Test Account Settings

But when I send using New E-mail, THAT MESSAGE STAYS STUCK in the outbox.
My System SpecsSystem Spec
04 Jun 2014   #2

Windows 7 Ultimate 64-bit, Windows 8.1 64-bit, Mac OS X 10.10, Linux Mint 17, Windows 10 Pro TP

Many times Outlook won't immediately send a new message but have to click the Send/Receive icon on the toolbar. I've seen a business desire to not send from Outlook until the end of the day and the last thing done was to click Send/Receive.
My System SpecsSystem Spec
05 Jun 2014   #3


Well, I'm not looking for a new way of working with Outlook and sending messages out of the Outboox works JUST FINE FOR POP and EXCHANGE. I'm looking for a fix for Outlook so that my IMAP accounts work, as my POP accounts already do. When I used POP all was fine, and still is with POP accounts that I still have. It's ONLY IMAP that's giving me problems. THESE MESSAGES NEVER CLEAR THE OUTBOX.
My System SpecsSystem Spec

06 Jun 2014   #4
Sergeant Steve

Windows 7 Ultimate x64

I just set up my Yahoo IMAP account in Outlook 2010 along with one of my college emails as a Microsoft Exchange, my College Microsoft Exchange account has an Outbox, my Yahoo does not have an Outbox, but a test email I sent was passed to the Sent folder on the Yahoo server (it seems that Windows Live Mail just made an IMAP folder called Sent and sticks all its sent emails there, which is now very frustrating).

I can't reproduce the problem you seem to be having. Does the email actually get sent at all? Or does Outlook send the email then forget to pass it to the Sent folder?
My System SpecsSystem Spec
06 Jun 2014   #5

Windows 7 Home Premium 64 bit sp1

I am using Outlook 2013, but I think they are very similar. Below is a copy from the Outlook Help files that may help you. I have highlighted in red an item that may relate to you IMAP not working.

Add an email account with custom settings or when automatic setup doesn’t work

If you’re setting up Outlook for the first time or you’re adding a new mail profile, and the Account Setup wizard doesn’t finish successfully, there are some things you can try:
##You can wait a while and try again. Sometimes, a mail server might just be having a temporary problem, or there’s a network connection issue.
##If trying again doesn’t work, you might contact your email administrator (if you’re in an organization). There may be problems you aren’t aware of, or you may need to use some custom settings.
##If you don’t have an email administrator, take a look at the When Outlook can't set up a new profile by using Exchange Autodiscover knowledge base article for help.
##There are some mail accounts (such as Yahoo! Mail) that can’t be used with Outlook unless you upgrade to their subscription plan. Check with your email provider to learn about upgrading.

Some types of mail accounts — like those you get with your broadband internet service, or web-based mail — might require you to change the default value for the port number for outgoing or incoming messages, or enter a specific URL for the server address. See the section Set up the email account for detailed steps on setting up your account manually.

Set up the email account
1.Click File.

Screenshot of left section of Outlook ribbon with File selected
2.Click Add Account.

New Account button in the backstage view
3.Click Manual setup or additional server types > Next.

If you’re not sure whether you are using a POP3 or IMAP account, contact your email provider. You may also need to change the outgoing or incoming port number for your account. See the section Commonly used ports in POP3 mail systems for more information.

POP3 or IMAP account
1.Click Internet Email, and then click Next.
2.Under User Information, do the following:
1.In the Your Name box, type your name the way you want it to appear to other people.
2.In the Email Address box, type the complete email address assigned by your email provider. Make sure to include the user name, the @ symbol, and the domain name, for example, [email protected].
3.In the Password and Retype Password boxes, type your password.

Tip Passwords are case-sensitive. Make sure the Caps Lock key isn’t on when you enter your password.
3.Under Server Information, do the following:
1.In the Account Type list, choose POP3 or IMAP.
2.In the Incoming mail server box, type the full name of the server for your email provider. For example,
3.In the Outgoing mail server (SMTP) box, type the full name of the server for your email provider. For example,
4.Under Logon Information, do the following:
1.In the User Name box, type your user name. This might be the part of your email address before the @ symbol, such as pat, or it might be your complete email address, such as [email protected].
2.In the Password box, type your password.
3.Check Remember password.

Note If you choose to let Outlook remember your password, you won’t have to type your password again when using Outlook. Anyone who has access to your Windows computer account can read or send mail as you.
5.Your email account might require one or more of the following additional settings. Contact your email provider if you have questions about which settings to use.
##SMTP authentication Click More Settings. On the Outgoing tab, check My outgoing server (SMTP) requires authentication. You may need to change the port number, depending on your email provider. Check with your provider for details.
##POP3 encryption For POP3 accounts, click More Settings. On the Advanced tab, under Server Port Numbers, under Incoming server (POP3), check The server requires an encrypted connection (SSL). You may need to change the port number, depending on your email provider. Check with your provider for details.
##IMAP encryption For IMAP accounts, click More Settings. On the Advanced tab, under Server Port Numbers, under Incoming server (IMAP), for the Use the following type of encrypted connection option, click None, SSL, TLS or Auto.
##SMTP encryption Click More Settings. On the Advanced tab, under Server Port Numbers, under Outgoing server (SMTP), for the Use the following type of encrypted connection option, click None, SSL, TLS or Auto.

Note Most email providers use port 465 as the default for outgoing messages and port 995 for incoming messages.
6.Click Next.

By default, Test Account Settings by clicking the Next button is checked. This option verifies your account is working. If any information is missing or incorrect, you’re prompted to enter or correct it.
7.Click Finish.

Microsoft Exchange Server account

Important In most cases, you won’t need to manually configure your account if you connect to an Exchange server. We recommend trying again if your first setup attempt fails, and then contacting your Exchange administrator if that doesn’t work. You can try the following steps:
1.Click Manually configure server settings or additional server types, and then click Next.
2.Click Microsoft Exchange, and then click Next.
3.Type the Exchange server name. Your Exchange administrator can give you this name.
4.To use Cached Exchange Mode, check Use Cached Exchange Mode. Cached Exchange Mode allows you to work with items in your Exchange mailbox even when your network connection is slow or unavailable.
5.In the User Name box, type your user name.
6.Optionally, do any of the following:
##Click More Settings. On any of the tabs, select the options you want or your Exchange admin tells you to change.
##Click Check Names to verify the server recognizes your name and your computer is connected to the network. The server and account names you specified in steps 3 and 5 should become underlined. If your name isn’t underlined, contact your Exchange admin.
7.If you clicked More Settings and opened the Microsoft Exchange Server dialog box, click OK.
8.Click Next > Finish.
My System SpecsSystem Spec
12 Jun 2014   #6


Hi guys,

I am still searching for solutions.

No, these messages NEVER clear the outbox. I think I mentioned that a few times.

I am considering moving back to POP instead of IMAP.
My System SpecsSystem Spec
26 Sep 2014   #7

Windows 7 664
IMAP not clearing outbox


did you ever get an answer. I need help here!
My System SpecsSystem Spec
26 Sep 2014   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Maybe this might help?

“If you are using IMAP, you need to either turn off automatic send and receive or make sure that the IMAP account is not included in that. Automatic send and receive interferes with the IMAP update which happens separately.

To explain the option:
* If your IMAP account is the only account you have, then you can simply turn off automatic send and receive because it is unnecessary.
* If you have other email accounts that are using POP, you will probably want them updated regularly, so leave on the auto s & r for them, but disable it for the IMAP accounts. You could also just do the s & r manually.”

This seemed to help with my sync issue, and I am still receiving emails.
However, when i send emails, they go to “Outlook Data File” “Outbox” and then I have to click “send all” and wait for messages to send.


Add Your Gmail Account to Outlook 2010 Using IMAP
My System SpecsSystem Spec
27 Sep 2014   #9

Linux CENTOS 7 / various Windows OS'es and servers

Hi there.

As the previous poster says - GMAIL works with IMAP / OUTLOOK.

Note though a lot of ISP's BLOCK you SENDING email (whether POP or IMAP) when you are not logged on to their service (e.g away from Home etc).

You can always RECEIVE email. Most ISP's when you are away from home require some hideous webmail based service -- I hate those.

A decent "get around" if your ISP only allows email to be SENT when you are logged on or connected to your HOME ISP is to use a service like AUTHSMTP - this is quite cheap and if you travel a lot and want to use OUTLOOK it's very convenient.

Outgoing authenticated SMTP server and email relay service (solves most SMTP and email relay errors).

My System SpecsSystem Spec
21 Jan 2016   #10

Windows 7 64 bit

For your IMAP accounts on Outlook 2010, go to account settings, change, more settings then select sent items tab. On that tab, check the box at the bottom of the form that says "save sent items to a folder on this computer". When sent items are saved on the server, it doesn't clear the outbox even though it sends the message. It hasn't always been this way so some update must have changed its behavior.
My System SpecsSystem Spec

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