Cannot Install Office 2010

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  1. Posts : 1,965
    win 7 X64 Ultimate SP1
       #11

    Ownership


    There are more steps than one in this suggestion.

    It seems to me that you have some directories that the install is trying to write to that you do not have permission to write to. You will have to search manually through your tree to find any instances of Office. Below is where I find them in my directory tree. When you find these instances you will want to delete them. If they are not there not to worry after an uninstall they should be gone. But now I am going to suggest you take ownership of these locations so that during an install you can write to these locations. (locations are below) I have provided a link to a zip file that will supply a registry hack that makes taking ownership a rather easy step.
    This file exists on Win 7 Forums but I can't find it.

    Substitute your user name in the place of bob in these paths.

    C:\Documents and Settings\bob\AppData\Roaming\Microsoft
    C:\Documents and Settings\bob\Application Data\Microsoft
    C:\Program Files (x86)

    Add "Take Ownership" to Explorer Right-Click Menu in Win 7, 8 or Vista
      My Computer


  2. Posts : 43
    Windows 7 Home Premium 64 bit
    Thread Starter
       #12

    Cannot Re Install Office 2010


    I installed the software but cannot locate C:\Documents and Settings.
      My Computer


  3. Posts : 1,965
    win 7 X64 Ultimate SP1
       #13

    Reinstall


    Did I understand? You have successfully reinstalled Office?

    No Document and settings? Never seen that before. Recheck one more time snip of mine posted.

    Cannot Install Office 2010-tree.png
      My Computer


  4. Posts : 43
    Windows 7 Home Premium 64 bit
    Thread Starter
       #14

    Cannot Install Office 2010


    I am sorry you misunderstood. I listed the wrong title.
    I have NOT successfully reinstalled Office 2010. I previously had it on my system, but uninstalled it when the system kept crashing.
    I am now attempting to reinstall.
    I followed your instructions, however I could not locate Documents and Settings.
    Then, I learned it was changed to Users.
    When I compare the example you gave to the one on my computer, my name name is already in the string of info given.
      My Computer


  5. Posts : 1,965
    win 7 X64 Ultimate SP1
       #15

    Documents And Settings


    I believe you should have a directory as was shown in the clip that I posted. Something is amiss.

    Click on start and select accessories, you should find the "command prompt". RIGHT click on it and select run as administrator. At the prompt type "sfc /scannow" this will look at most win files for corruption. If this turns out with no results. I'll look for the remedy to the directory tree.
      My Computer


  6. Posts : 1,965
    win 7 X64 Ultimate SP1
       #16

    Answer For Documents and Settings


    OK. First I knew of this. I guess it's ok.

    Cannot Find Windows 7 Documents & Settings?

    let me know what "sfc" finds.
      My Computer


  7. Posts : 43
    Windows 7 Home Premium 64 bit
    Thread Starter
       #17

    Cannot Install Office 2010


    Here is the screenshot of the scan.
    Attached Thumbnails Attached Thumbnails Cannot Install Office 2010-scan_results.png  
      My Computer


  8. Posts : 1,965
    win 7 X64 Ultimate SP1
       #18

    Screen Shot


    SFC is looking good. Show me some screen shots of where in your tree you find document folders. Also did you download and install the reg hack for taking ownership. If you did your context menu should now have a take ownership choice.
      My Computer


  9. Posts : 43
    Windows 7 Home Premium 64 bit
    Thread Starter
       #19

    Cannot Install Office 2010


    I did install the reg hack and am able to "take ownership."
    I do not understand "where in your tree you find document folders."
      My Computer


  10. Posts : 1,965
    win 7 X64 Ultimate SP1
       #20

    Not Clear Maybe


    Good that you have the take ownership hack installed.
    What I am asking is where in your tree is Office trying to install. It should be one or some of those locations that I posted in an earlier post. The problem could be that where ever it is trying to install you do not have permissions on that location. That is why I asked you to install the hack. It would be really easy to take ownership and have permissions. I hope this is making sense.
      My Computer


 
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