I had uninstalled Office 2010 because my computer was crashing and I could not figure out why.
Now that the problem has been resolved, I cannot reinstall Office.
I have done 2 fix-its, and I did a clean boot.
I also tried to install in safe mode and safe mode with networking.
The error message is : "Microsoft Office Professional Plus 2010 encountered an error during setup."
There is no error code.
What can I do?
Thank you.
Did you Office Pro come with your HP laptop as a trial version or did you buy Office Pro and installed it.
I purchased the DVD separately.
You could try disabling your anti virus for the Office install.
This MS website is very detailed but it may help you.
Troubleshooting Office installation failures - Office Deployment Support Team Blog - Site Home - TechNet Blogs
I followed the instructions laid out in the article and could not generate the verbose logs.
I had the same problem some time ago. My problem stemmed from the fact that I had previously installed and uninstalled Office. There was left over register entries that had to be cleaned out. I looked for the files that I used to accomplish this and they are old and obsolete, although they still exist. Here is a link to one from Micro Soft that may work for you. It is an installation cleanup tool.
Download Windows Installer CleanUp Utility - MajorGeeks
I used the cleanup utility, and know I am getting an error 1402, cannot open registry key, to verify that I have sufficient permissions to access the registry.
I have backed up the Hkey software, but do not know how to proceed, or what else I could do.
Try this one and we will see.
What happened to the Windows Installer Cleanup Utility (MSICUU2.exe)?
Here is some links to the error you mentioned. Although they are for older versions of Office I would think they still apply.
http://answers.microsoft.com/en-us/w...b-7dadc6d46fe3
http://support.microsoft.com/kb/838687
Last edited by HammerHead; 12 Jul 2014 at 16:44. Reason: more info
I tried the solution at: How to fix 'Error 1402. Could not open key: UNKNOWN...'
After a couple of fixes, I was given a key which was not listed.
I have attached screenshots.
Now what?
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