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Cannot start MS Office progams
Hi Folks
I started off with not being able to use Outlook,I'm getting the message:
"Cannot start MS Outlook. Cannot open the Outlook Window. The set of folders cannot be opened.
The file C:\users\xxx\App Data\Local\Microsoft\Outlook\Outlook.pst is not an outlook data file. (.pst).
I tried the repair office instruction and now if I try to access Office, I get the following message:
"MS Office cannot verify the license for this application. A repair attempt failed or was cancelled by the user. The application will now be shut down."
It's a valid installation, so what should I do please?
I did the diagnostics suggested:
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0x8007043c Windows Product Key: *****-*****-BHMRW-42483-FM8QF Windows Product Key Hash: y0NMVaS3InmKNWz/jomjD769HLo= Windows Product ID: 00359-OEM-8703712-67586 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {F472C7D9-BFD3-46A2-8ABE-6FC1DF8A10D5}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.140303-2144 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Users\Barry\AppData\Local\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{F472C7D9-BFD3-46A2-8ABE-6FC1DF8A10D5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FM8QF</PKey><PID>00359-OEM-8703712-67586</PID><PIDType>3</PIDType><SID>S-1-5-21-788450346-1694434339-3670528744</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3808</Version><SMBIOSVersion major="2" minor="6"/><Date>20120510000000.000000+000</Date></BIOS><HWID>24153307018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text. Error: 0x8007043C Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 6:20:2014 18:05 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Not Registered - 0x8007043c HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAMAAQABAAEAAQAAAAAAAgABAAEAln2yf3cWTjSQTxpdvB1aid6IUKSOgS5z OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ALASKA A M I FACP ALASKA A M I HPET ALASKA A M I MCFG ALASKA A M I SSDT SataRe SataTabl SSDT SataRe SataTabl SSDT SataRe SataTabl BGRT ALASKA A M I
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