Delay in receiving mail using Outlook 2013

colincfitz · 17 Jul 2014

I have a client who uses Outlook 2013 on windows 7 x64

They are using iMAP

They have an issue that emails are not being delivered to Outlook when they open up Outlook first thing in the mornings. All emails are being delivered to their web mail. It then begins to work after a couple of hours.

I have tried to repair office, run updates, scanned for viruses, created a new outlook profile.
And none of the above work

Any ideas??

HarriePateman · 17 Jul 2014

I found this from a previous post.

Kari said:

This is because Outlook is not constantly checking for new mail but instead in predefined intervals. You can change the time interval for sending and receiving new mail in Send / Receive settings.

First open the Send / Receive Groups menu and select Define Send / Receive Groups:

Attachment 297333

Set the time interval (highlighted yellow):

Attachment 297334

Set the value to 1 minute to force Outlook to pick new mail every minute. Personally I have to say I really cannot see any reason to have Outlook constantly checking new mail, even at work it's enough for me to check 4 times per hour.

Kari

kelvin howard · 17 Jul 2014

Hi Colincfitz,

I agree with Harrie’s suggestion that you can define the time values to download/upload emails by using Send / Receive settings.

But if you are using Outlook with an IMAP connection, then there is no need to define any send/receive values to synchronize the email by Send/Receive Group function. Disable it because IMAP account automatically establishes connection with the server to download emails on your local machine.

See the result and feel free to response back for further response!!!!!

Thanks
Clark Kent