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Windows 7: Office Authentication Problem :@

07 Aug 2014   #1

Office Authentication Problem :@

A week or so ago, I started getting occasional messages about the validity of my Microsoft products. I do not have a copy of each prompt, though I will make every effort to capture them in the future. The messages vary. One went something like you may be the victim of counterfeit software, or some such thing. Most are variations on trying to authenticate my products. I run MSE as well as MalwareBytes (paid) so I am not worried about this being a virus.

I have had some internet connection issues with my ISP lately, but I don't see how or why that should relate. I'll must mention that because of this latest incident. I booted up and started WinWord to see the following prompt:

Microsoft Office Professional Plus 2010 cannot verify the license for this application. A repair attempt failed or was canceled by the user. The application will now shut down.
Office Authentication Problem :@-dang-again.png

I have seen this before, and it seems to go away the next time I open the application. In this case, I resolved my internet connection first and then the problem cleared.

Let me say this, the last time I was prompted about checking the validity of my products was only yesterday. The stupid thing is that when I attempted to verify, it just opened a web page which seemed to advertise MSE, which I already had installed. Even clicking on the install option on that page, it said I already had MSE installed. So, no actual verification ever really occurred.

Microsoft, if we were good buddies, I'd say you were punking me, but I don't think you are and we're not. Gone are the days when we cheered moving beyond tiled windows. Now, you've forgotten what TRY and CATCH means or perhaps you just don't TRY anymore.

WT is going on and how do I resolve this?

My best efforts to resolve this, days ago, included having performed a repair operation and even re-installing Office.

Still, I get this nuisance.

Attached Thumbnails
Office Authentication Problem :@-dang-again.png  
My System SpecsSystem Spec
07 Aug 2014   #2


OK, after extensively searching for answers, I found that selecting anything other than "Install updates automatically (recommended)" can affect the validation check. So, basically, you are screwed if you chose any of the following:
  • Download updates but let me choose whether to install them.
  • Check for updates but let me choose whether to download and install them.
  • Never check for udpates (not recommended)
So, you have the freedom to select any of these , but none of them will work except the recommended automatically forced update. ("work" in the context of all your Microsoft products working and playing well together, specifically Office 2010 with Windows 7 Updates.)

I am going to mark this solved but will reopen it if a further problem arises later this week.

Kudos to Sri and Scott.

Dilbert comic strip for 05/24/2009 from the official Dilbert comic strips archive.
Dilbert comic strip for 08/09/2008 from the official Dilbert comic strips archive.
Dilbert comic strip for 08/18/2006 from the official Dilbert comic strips archive.
My System SpecsSystem Spec

 Office Authentication Problem :@

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