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Windows 7: Win 7 Word 2007 WONT PRINT

07 Nov 2009   #11
Adrian

 

Quote   Quote: Originally Posted by theaudioanalyst View Post
I get the following message "Windows can not print due to a problem with the current printer setup. I tried new drivers, a different Xerox printer - got same error. Notepad prints, test sample page prints. Any program associated with Word does not print such as Quickbooks
Welcome to Windows 7 forums,
could you describe the printer you installed please.
I think possibly the install did not completeley take.
Since you have the ability to print ascii/ansii thru a text editor the possibility exists some driver is missing.

Thanks,
Adrian


My System SpecsSystem Spec
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07 Nov 2009   #12
theaudioanalyst

windows 7
 
 
The printer

I have a Xerox Phaser 6180 printer. I also have contacted Xerox and I have deleted and reinstalled the print driver three times now.
My System SpecsSystem Spec
07 Nov 2009   #13
Adrian

 

Quote   Quote: Originally Posted by theaudioanalyst View Post
I have a Xerox Phaser 6180 printer. I also have contacted Xerox and I have deleted and reinstalled the print driver three times now.
Hello Audio and welcome back, I am not familiar with xerox printers so I'm going to suggest the following:
  • Since you have a good driver I recommend that you disconnect the printer, then delete the driver/uninstall printer.
  • Reboot the system
  • Find the printer driver you down loaded and use the right mouse click and you will see a drop down menu.
  • At the top of the menu you will see the option Run/Install as "ADMINISTRATOR"
  • Double click on it. Let the driver install.
  • Connect the printer and see if windows begins the installation.
Try this and get back to us.

Adrian
My System SpecsSystem Spec
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08 Nov 2009   #14
theaudioanalyst

windows 7
 
 
when reinstalling xerox 6180 driver

I get a 7e error and the windows print driver installer cannot open
My System SpecsSystem Spec
08 Nov 2009   #15
Adrian

 

Quote   Quote: Originally Posted by theaudioanalyst View Post
I get a 7e error and the windows print driver installer cannot open
Audio, does anything show up in the Devices, Printer screen?
My System SpecsSystem Spec
08 Nov 2009   #16
theaudioanalyst

windows 7
 
 

Windows cant open add printer. THe operation can not be copleted. Error code 0000007e
My System SpecsSystem Spec
08 Nov 2009   #17
Adrian

 

Quote   Quote: Originally Posted by theaudioanalyst View Post
Windows cant open add printer. THe operation can not be copleted. Error code 0000007e
Audio is your printer connected via USB port?
If so I want you to look at your device manager and look at the last part of the screen and expand USB connections. Im looking for any yellow exclamations in the USB area.
My System SpecsSystem Spec
08 Nov 2009   #18
theaudioanalyst

windows 7
 
 
NO Yellow in the USB Area in Device Manager

I have no yellow in Device Manager except for a device Windows 7 added - Teredo Tunneling Psudeo_Interface. I don't know what it is. I expanded the USB and double checked - no yellow nowhere in the USB area.

I have run an install of office as a repair and I have run diagnostics in word. Everything is okay. I am up to date on all updates from MS.

I have to admit, I am totally stumped. I can print a test page and from Notepad, basically from anything that doesn't use the Word Print Driver.

Any help would be more than appreciated.
My System SpecsSystem Spec
09 Nov 2009   #19
theaudioanalyst

windows 7
 
 
FIXED - Many Thanks From Me To You!

To All - many THANKS!

I really appreciate all your help, your time and thoughts. As it turns out, the problems is a defective 64 bit Post Script Print Driver from Xerox for Windows 7 for the Xerox 6180N Color Printer.

After hours on the phone, we tried the PCL Print Drive and everything worked.

I also have a 8550 and the 64 bit Post Script Print Driver works for that printer, since I just finished testing assumming that I would have to change that as well.

So again, thanks for all you help!
My System SpecsSystem Spec
10 Nov 2009   #20
techfanatic

Windows 7 Ultimate 64-bit
 
 

Hi theaudioanalyst,

You might want to check for driver updates. Just like my printer, I found this
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-69480-3&lc=en&dlc=en&cc=hk&product=3235312&os=2093〈=en

It mentions something about Office 2007.
My System SpecsSystem Spec
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 Win 7 Word 2007 WONT PRINT




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