Skype for Business No longer launches; "Stopped Working"


  1. Posts : 2
    Windows 7 Professional x64
       #1

    Skype for Business No longer launches; "Stopped Working"


    Running Windows 7 Professional and Office 365 Professional which included Skype for Business. When I installed Office 365 Pro the other day everything was working just fine. This morning I updated iTunes and rebooted. Skype for Business no long loads now. I get the "Microsoft Lync has stopped working" with the usual two options to check online for solutions or close the program.

    --------------------------------------------------

    Problem details:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: lync.exe
    Application Version: 15.0.4727.1001
    Application Timestamp: 555afc75
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.18409
    Fault Module Timestamp: 53159a86
    Exception Code: e06d7363
    Exception Offset: 0000c42d
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    LCID: 1033

    Read our privacy statement online:
    go.microsoft.com/.../

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    --------------------------------------------------

    What I've tried:
    -I already tried rebooting again, didn't work
    -I ran sfc.exe /scannow and that found no errors.
    -Ran CCLeaner Registry cleaner to see if it found anything broken related
    -Ran the quick repair for Office 365, nothing...
    -Ran the full repair for Office 365, nothing...
    I'm at a lost here. One thing I did notice though when I try to launch it, before it gives me the error, my desktop icons "flash" as if its attempting to do something with explorer.exe.

    Any help would be appreciated!
    Attached Thumbnails Attached Thumbnails Skype for Business No longer launches; "Stopped Working"-error-message.png  
    Last edited by macpro88; 01 Jul 2015 at 12:11.
      My Computer


  2. Posts : 2
    Windows 7 Professional x64
    Thread Starter
       #2

    No one has any suggestions?
      My Computer


  3. Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       #3

    Hi macpro88, welcome to Windows Seven Forums.

    I am not familiar with using Skype for Business, but this MS website might be helpful. Read right through it as there is more info well down near the end.

    https://support.office.com/en-ca/art...rs=en-CA&ad=CA
      My Computer


 

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