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Windows 7: Lost CD, have HD copy that will not open, no idea what to do!

15 Sep 2015   #1

Windows 7 Professional 64bit
Lost CD, have HD copy that will not open, no idea what to do!

In the process of installing my programs to a new W10 HD. Last one to install and the most important was my Office 2010 suite.
I had this on a DVD but when I opened the case it was empty. No idea where it went.

I did take a copy of it on my data drive but when I attempt to open it I see the following error message.

If I can use this copy I have the key for it.

Am I stuffed or is there a way out?

Attached Thumbnails
Lost CD, have HD copy that will not open, no idea what to do!-office-2010-error-message.jpg  
My System SpecsSystem Spec
15 Sep 2015   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit

At least some versions of Office 2010 can be downloaded in ISO form directly from Microsoft. Home and Student 2010 for instance.

Maybe others? Pound on Google with good search terms on

Office 2010 Home and Student Download Link - Microsoft Community
My System SpecsSystem Spec
15 Sep 2015   #3

Windows 7 Professional 64bit

Thank you for your reply.

I have Office 2010 Pro retail version, not downloaded from MS. I tried the link to download backup copy but when I entered my key and clicked verify nothing happened.

There was also a download and install link will that work as I did not download original from MS?
and am using my W7 to write this.

If I cannot obtain a backup copy is there a way to access the 'setup.exe' in my copy as shown above?

Many thanks for your help.
My System SpecsSystem Spec

15 Sep 2015   #4

Windows 7 Home Premium 64 bit sp1

Where it says Verify, you have to type in what that small item in the box near it says. This is usually a mix of letters & numbers in odd shapes & you have to just type in the Verify section what that mix says. Just clicking Verify will not work unless you do that.

They are a nuisance & it's easy to get it wrong, but you usually get a few goes at it, if you get it wrong.
My System SpecsSystem Spec
16 Sep 2015   #5

Windows 7 Professional 64bit

Thanks Ranger4, I had entered the text in the verify box but forgot to mention it! Logging into MS is worse now with emailed verification you have to download, copy and paste into the login screen!!

I guess I am missing the program launcher?

The first folder contains the files/folders as below. The top folder is empty.

Attached Images
Lost CD, have HD copy that will not open, no idea what to do!-office-2010-error-3.jpg 
My System SpecsSystem Spec
16 Sep 2015   #6

Windows 7 Ultimate x64 SP1

Are you trying to download with IE? Other browsers may be problematic with MS downloads.
My System SpecsSystem Spec

 Lost CD, have HD copy that will not open, no idea what to do!

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