Problem with repeated "Configuring Microsoft Office 2010" messages.

stockhausen · 03 Oct 2015

I am trying to resolve a PC problem for a relative. He is running Windows 7 and MS Office 2010. Whenever he fires up Outlook he gets a MsgBox advising him that it is "Configuring Microsoft Office 2010".

If he allows it to run to completion it reboots the PC but reappears when he opens Outlook again it reappears. He can (sort of) circumvent the problem by clicking on the "Red X" in the top right-hand corner of the Configuration MsgBox after EVERY single command. This also happens with Word and Excel.

He has Googled the problem and attempted the KB 2528748 Microsoft Support fix without any joy. He has also tried running CCleaner.

Can anyone offer any ideas as to how he can get round this wretched situation?

TI

stockhausen · 08 Oct 2015

An update on this and hope for any help . . .

He has tried:

Going to My Computer.
On the top menu, clicking "Uninstall or change a program".
Locating Microsoft Office 2010 in the programs list.
Right-clicking it and selecting "Change".

Sadly it goes all the way, says it is "repairing the problem" then gets to the end and says the process was unsuccessful. Where to next?

Ranger4 · 08 Oct 2015

Hi stockhausen, welcome to Windows Seven Forums.

Is Office 2010 the only version of Office on their computer. Sometimes people have had a previous version of Office installed & have not completely uninstalled it before installing the new version. It also can occur if there are 2 versions of Office installed.

You could try uninstalling Office 2010. Read through this MS website on how to get a clean uninstall.

https://support.office.com/en-us/art...rs=en-US&ad=US

When you have done that you can reinstall Office 2010 again.

If they have spreadsheets & documents etc. that they don't want to lose, make sure they are backed up to an external source, such as a thumb drive or similar. Normally uninstalling Office will not destroy those files, but it's always best to be on the safe side, just in case.

stockhausen · 10 Oct 2015

Hi, Ranger4, thanks for the welcome and advice.

I am concerned about the risk of his losing all his emails, Contacts, etc. and particularly his SMTP login details if he uninstalls and then reinstalls a clean version of Office 2010.

What is a 100% reliable way of backing up and restoring these details without simply reintroducing the current problem?

Would backing up and restoring the .PST file suffice?

Ranger4 · 10 Oct 2015

I doubt backing up & restoring the .pst files will solve the problem, as you mention that it occurs with Word & Excel, so the problem is not just with Outlook.

I see you have been on some other forums with this problem & so far no resolution has been found.

If you have made a back up of the .pst files & then written down all the details of each of his email provider log on addresses & all the details that are necessary for logging on to the provider. In most cases the email provider will help you set up the necessary information if needed.

It does seem that the best solution in a re installation of Office. Follow this MS website instructions, which is the same one that I posted in post #3. If you do decide to reinstall, follow the instructions for completely uninstalling Office before reinstalling it again, as a bad uninstall can cause problems with the new install.

https://support.office.com/en-us/art...rs=en-US&ad=US

It really boils down to whether your relative will put up with the current unsatisfactory situation, or run the risk of completely reinstalling Office & possibly losing some information on the way. That is a decision they will have to make.