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Windows 7: MS 16 error message .22

02 Nov 2015   #11

Windows 7 Home Premium 64 bit sp1

Is your 2016 version of Office licensed for use on more that one computer. If not then that is very likely the cause of it not working on your laptop.

My System SpecsSystem Spec
02 Nov 2015   #12

Windows 7 home premium
Word 16 error message

Thanks, but yes, both items have individual licenses
My System SpecsSystem Spec
02 Nov 2015   #13

Windows 7 Home Premium 64 bit sp1

Thanks for replying. It is starting to look like you have a conflict with left over Office 2013 bits.

Perhaps this MS website might be worth checking out & there is a Mr Fixit for removing Office 2013 completely & there is also a link for doing it manually as well, if that does not work.

While you are at it you had better remove Office 2016 as well so you start off with a clean installation. The MS website below has that as well.

Do be careful when you are editing the Registry if you have to use the manual method, as mistakes can wreck the operating system.
My System SpecsSystem Spec

06 Nov 2015   #14

Windows 7 home premium
Office 16 error message (22)

At long last success. The reason turned out to be very simple, but up to 4 MS personnel had difficulties. Number 4 went through all the same process of uninstalling - re-installing etc without shifting the problem.
However, after an hour of manipulation, he hit upon the 'protected view' options, all of which were checked (not by me-I didn't know they existed).
Once unchecked, all worked fine.!!!!
He agreed that all MS help staff should be advised just what error message 22 meant. This would have saved many hours of time wasting.

Thanks everybody for your observations. maybe this little saga can enter into folklore.:)
My System SpecsSystem Spec
06 Nov 2015   #15

Windows 7 Home Premium 64 bit sp1

Thanks for getting back & reporting the solution. Glad to hear all is working now.
My System SpecsSystem Spec
31 May 2017   #16

Windows 7 Ultimate x64

Okay, so I had the same issue and was looking on the web for the solution and came across this thread, just wanted to share how I fixed it.

1) click on properties of the file you want to open
2) check at the bottom of properties window and click unblock

sometimes the files sent on mail can't be opened as they are from another computer.

I hope this helps someone.I struggled a whole 2 hours figuring this out LOL

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MS 16 error message .22-untitled.png 
My System SpecsSystem Spec

 MS 16 error message .22

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