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Windows 7: data file cannot be accessed

13 Nov 2015   #11

Windows 7 Home Premium 64 bit sp1

There is no need to apologise for taking up my time, I am an elderly guy who is retired & it gives me something to think about & to try & help.

It does seem that the .pst data file in Appdata folder is your main email account, as when you remove it you lose your email account settings.

Have you tried copying the .pst data files in your Documents Folder & pasting them into your Appdata file, so all your .pst data files are in the one folder. The Appdata file is I think the Outlook default data file location. Once you have moved them delete them from the Documents folder.

Then open Outlook & see if everything works. If it does, then you can try removing each of the data files one at a time & see if Outlook keeps working. By doing that you will be able to find out which files it is actually using.

Just keep in mind that you need to close Outlook when making files changes & the reopen it again afterwards.

My System SpecsSystem Spec
13 Nov 2015   #12

Windows 7 Home 64 Bit

I can't seem to get rid of that Appdata file, and have everything in the Documents File. Like you said, maybe I need to put everything into the Appdata and delete the Documents files. I'll work on it now.

EDIT ; Here is where I am now: In Account Settings window under Data Files, I have two .pst files -- one my old email and one my new email. Both are in Appdata folders. The old email is marked as the default, and I cannot get it to use the other one for the default. I'd like the new one to be default and the old one secondary.
Under the E-mail tab, I have the one account showing my new email account.

I do have a lot of Outlook Data Files in the folders due to so many attempts to fix this, but my old email account is over 2 million kb, and the new account is showing at 4233 kb.
My System SpecsSystem Spec
13 Nov 2015   #13

Windows 7 Home 64 Bit

I looks like I've got it. I read that an IMAP account can't be set as default, so I had to go in and manually configure the setup on a POP3, and then set it as default. The IMAP puts the location under Appdata -- manually configure the POP3 and it goes under Documents. My navigation pane shows two accounts, with my new one being the default. I've sent and received emails and all looks good. With as many attempts as I've tried, my new email files are kind of scattered, but I think I'll just work on deleting the not needed ones and live with it -- after I test it a little more. If all works good, I'll mark it as solved.

THANK YOU RANGER4 -- you helped me understand the system better.

EDIT -- tested email send and receive, worked perfectly. Then I looked at your instructions again, and then went in and moved the CSV address file into 'contacts' at new email address, and it worked perfectly. Fantastic So all looks good.
My System SpecsSystem Spec

13 Nov 2015   #14

Windows 7 Home Premium 64 bit sp1

Wow, that's wonderful news & I am glad you seem to have it all under control & it was pleasure to offer my assistance, for what it was worth.
Also thanks for getting & telling us it seems fixed, as so many don't & we never know if our assistance was appreciated.
My System SpecsSystem Spec

 data file cannot be accessed

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