Office 2010 - Unlicensed product after installing Norton 360

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  1. Posts : 11
    Windows 7 Professional 64 bit
    Thread Starter
       #11

    Wow, subinacl and the batch file (link in post 9) did the trick! My devices are back in Device Manager and I have just activated Office!
    Now I should re-install Norton... fingers crossed
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #12

    Hi GemmaSR.

    Could you post another log like you did in post #1.
    It's just for me to do a little learning and comparing.
      My Computer


  3. Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       #13

    GemmaSR, it would be best to wait for a while to make sure all is running properly before reinstalling Norton.

    Also could you post another Windows Validation Data log as you did in your first post, so Layback Bear can check it out.

    To give your system AV protection in the meantime, download & install Microsoft Security Essentials, which is a free Microsoft Anti Virus program & you can down load it from Microsoft & install it. You will need to allow a bit of time for it to update to the latest version & do it's first scan.

    I have used Microsoft Security Essentials for many years & I have found it faultless.

    I do have misgivings about Norton, as it seems to have caused your original problems. Layback Bear may also have some suggestions about his thought on Norton as well.

    Do you ever run any registry cleaners or other so called system tweakers?. These can also cause a lot of problems & are generally not needed.
    Last edited by Ranger4; 24 Nov 2015 at 00:05. Reason: needed to add & change a few things.
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #14

    GemmaSR if your problem is fixed as of now instead of installing Norton use MSE for testing.

    Microsoft Security Essentials - Microsoft Windows

    I have found some information on the Microsoft site but I would like to see the new
    Validation Data log first.
      My Computer


  5. Posts : 11
    Windows 7 Professional 64 bit
    Thread Starter
       #15

    Layback Bear, here is the log:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {4E4914CB-F896-42CE-B75E-F3E58D06323E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.151019-1254
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4E4914CB-F896-42CE-B75E-F3E58D06323E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3746140786-2384504557-1134594132</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 620 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="6"/><Date>20110412000000.000000+000</Date></BIOS><HWID>AF8A0800010000FE</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    CScript-fout: Kan script-engine VBScript voor script C:\Windows\system32\slmgr.vbs niet vinden.
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:18:2015 18:33
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEA6GGOFGKsSt1iNNYU4MyeOR5jpBH6Fi5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			DELL  		WN09   
      FACP			DELL  		WN09   
      HPET			DELL		WN09
      MCFG			DELL		WN09
      SSDT			AMICPU		PROC
      SLIC			DELL  		WN09   
      OSFR			DELL  		M08
    The CScript error is still there.

    Ranger 4, at the moment, I have the free version of McAfee installed, but if you think MSE is better, I will change that later today, when I have time. I have never used any registry cleaner, for the reasons you gave.
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #16

    I see this error has been corrected.

    HWID Data-->
    N/A, hr = 0x8007000d
    I still see this.

    CScript-fout: Kan script-engine VBScript voor script C:\Windows\system32\slmgr.vbs niet vinden.
    What little I can find indicates that McAfee can cause this problem.
    I'm not qualified to recommend a repair for this be on removing McAfee using their online tool and installing MSE.
      My Computer


  7. Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       #17

    I did suggest that the McAfee uninstall utility be run in Post #2 & there was an answer in Gemma's Post #3 about McAfee & that she had used Revo Uninstaller to remove it & Revo suggested removing some Registry items, which Gemma was not confident of doing, so that was not done.

    So perhaps running the McAfee unistaller might help.
      My Computer


  8. Posts : 11
    Windows 7 Professional 64 bit
    Thread Starter
       #18

    Sorry for the confusion. In post #14 I meant to say that I now have Avast running, not McAfee.
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #19

    If McAfee ha EVER been installed, then you need to run the MCPR tool to get rid of the dregs it leaves behind - preferably before installing any other AV, since some changes the tool makes may affect the new AV.
    Since Norton has also been installed here, I'd run the Removal tool for that as well.

    Download the McAfee removal tool from:

    http://download.mcafee.com/products/...tches/MCPR.exe

    Click Save, and save the file to a folder on your computer.
    Navigate to the folder where you saved the file.
    right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

    when complete, reboot.

    Download the Norton Removal Tool from here https://www-secure.symantec.com/nort...=1&pvid=f-home

    Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

    After the reboot, open an Elevated Command Prompt, and run the following command

    NETSH WINSOCK RESET

    You'll be advised to reboot - do so.
    then post another MGADiag report.
      My Computer


  10. Posts : 11
    Windows 7 Professional 64 bit
    Thread Starter
       #20

    Thanks. After running MCPR.exe, the CScript error was gone! I also ran the Norton Removal Tool (once more) and the reset command. Here is the MGADiag report:

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {4E4914CB-F896-42CE-B75E-F3E58D06323E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.151019-1254
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4E4914CB-F896-42CE-B75E-F3E58D06323E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3746140786-2384504557-1134594132</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 620 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="6"/><Date>20110412000000.000000+000</Date></BIOS><HWID>AF8A0800010000FE</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Versie van Software Licensing-service: 6.1.7601.17514
    
    Naam: Windows(R) 7, Professional edition
    Beschrijving: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activerings-id: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
    Uitgebreide PID: 00371-00178-926-700524-02-1043-7601.0000-2242011
    Installatie-id006353781656361440342984586236036005990710191765039884
    URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
    URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
    URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
    URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
    Gedeeltelijke productcode: 733WD
    Licentiestatus: licentie
    Resterend aantal nieuwe Windows-activeringen: 2
    Vertrouwde tijd: 25-11-2015 23:38:07
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:18:2015 18:33
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEA6GGOFGKsSt1iNNYU4MyeOR5jpBH6Fi5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			DELL  		WN09   
      FACP			DELL  		WN09   
      HPET			DELL		WN09
      MCFG			DELL		WN09
      SSDT			AMICPU		PROC
      SLIC			DELL  		WN09   
      OSFR			DELL  		M08
      My Computer


 
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