New
#11
Wow, subinacl and the batch file (link in post 9) did the trick! My devices are back in Device Manager and I have just activated Office!
Now I should re-install Norton... fingers crossed
Wow, subinacl and the batch file (link in post 9) did the trick! My devices are back in Device Manager and I have just activated Office!
Now I should re-install Norton... fingers crossed
Hi GemmaSR.
Could you post another log like you did in post #1.
It's just for me to do a little learning and comparing.
GemmaSR, it would be best to wait for a while to make sure all is running properly before reinstalling Norton.
Also could you post another Windows Validation Data log as you did in your first post, so Layback Bear can check it out.
To give your system AV protection in the meantime, download & install Microsoft Security Essentials, which is a free Microsoft Anti Virus program & you can down load it from Microsoft & install it. You will need to allow a bit of time for it to update to the latest version & do it's first scan.
I have used Microsoft Security Essentials for many years & I have found it faultless.
I do have misgivings about Norton, as it seems to have caused your original problems. Layback Bear may also have some suggestions about his thought on Norton as well.
Do you ever run any registry cleaners or other so called system tweakers?. These can also cause a lot of problems & are generally not needed.
Last edited by Ranger4; 24 Nov 2015 at 00:05. Reason: needed to add & change a few things.
GemmaSR if your problem is fixed as of now instead of installing Norton use MSE for testing.
Microsoft Security Essentials - Microsoft Windows
I have found some information on the Microsoft site but I would like to see the new
Validation Data log first.
Layback Bear, here is the log:
The CScript error is still there.Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-M3DJT-4J3WC-733WD Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A= Windows Product ID: 00371-OEM-8992671-00524 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {4E4914CB-F896-42CE-B75E-F3E58D06323E}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.151019-1254 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{4E4914CB-F896-42CE-B75E-F3E58D06323E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3746140786-2384504557-1134594132</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 620 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="6"/><Date>20110412000000.000000+000</Date></BIOS><HWID>AF8A0800010000FE</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> CScript-fout: Kan script-engine VBScript voor script C:\Windows\system32\slmgr.vbs niet vinden. Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 11:18:2015 18:33 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEA6GGOFGKsSt1iNNYU4MyeOR5jpBH6Fi5z OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC DELL WN09 FACP DELL WN09 HPET DELL WN09 MCFG DELL WN09 SSDT AMICPU PROC SLIC DELL WN09 OSFR DELL M08
Ranger 4, at the moment, I have the free version of McAfee installed, but if you think MSE is better, I will change that later today, when I have time. I have never used any registry cleaner, for the reasons you gave.
I see this error has been corrected.
I still see this.HWID Data-->
N/A, hr = 0x8007000d
What little I can find indicates that McAfee can cause this problem.CScript-fout: Kan script-engine VBScript voor script C:\Windows\system32\slmgr.vbs niet vinden.
I'm not qualified to recommend a repair for this be on removing McAfee using their online tool and installing MSE.
I did suggest that the McAfee uninstall utility be run in Post #2 & there was an answer in Gemma's Post #3 about McAfee & that she had used Revo Uninstaller to remove it & Revo suggested removing some Registry items, which Gemma was not confident of doing, so that was not done.
So perhaps running the McAfee unistaller might help.
Sorry for the confusion. In post #14 I meant to say that I now have Avast running, not McAfee.
If McAfee ha EVER been installed, then you need to run the MCPR tool to get rid of the dregs it leaves behind - preferably before installing any other AV, since some changes the tool makes may affect the new AV.
Since Norton has also been installed here, I'd run the Removal tool for that as well.
Download the McAfee removal tool from:
http://download.mcafee.com/products/...tches/MCPR.exe
Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.
when complete, reboot.
Download the Norton Removal Tool from here https://www-secure.symantec.com/nort...=1&pvid=f-home
Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.
After the reboot, open an Elevated Command Prompt, and run the following command
NETSH WINSOCK RESET
You'll be advised to reboot - do so.
then post another MGADiag report.
Thanks. After running MCPR.exe, the CScript error was gone! I also ran the Norton Removal Tool (once more) and the reset command. Here is the MGADiag report:
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-M3DJT-4J3WC-733WD Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A= Windows Product ID: 00371-OEM-8992671-00524 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {4E4914CB-F896-42CE-B75E-F3E58D06323E}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.151019-1254 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{4E4914CB-F896-42CE-B75E-F3E58D06323E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-3746140786-2384504557-1134594132</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 620 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="6"/><Date>20110412000000.000000+000</Date></BIOS><HWID>AF8A0800010000FE</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Versie van Software Licensing-service: 6.1.7601.17514 Naam: Windows(R) 7, Professional edition Beschrijving: Windows Operating System - Windows(R) 7, OEM_SLP channel Activerings-id: 50e329f7-a5fa-46b2-85fd-f224e5da7764 Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f Uitgebreide PID: 00371-00178-926-700524-02-1043-7601.0000-2242011 Installatie-id006353781656361440342984586236036005990710191765039884 URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338 URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339 URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341 URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340 Gedeeltelijke productcode: 733WD Licentiestatus: licentie Resterend aantal nieuwe Windows-activeringen: 2 Vertrouwde tijd: 25-11-2015 23:38:07 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 11:18:2015 18:33 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEA6GGOFGKsSt1iNNYU4MyeOR5jpBH6Fi5z OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC DELL WN09 FACP DELL WN09 HPET DELL WN09 MCFG DELL WN09 SSDT AMICPU PROC SLIC DELL WN09 OSFR DELL M08