Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Outlook 2016 hangs at "processing" after Windows 7 update, Feb 9, 2016

11 Feb 2016   #1
Earlh

Windows 7 Ultimate X64
 
 
Outlook 2016 hangs at "processing" after Windows 7 update, Feb 9, 2016

"Patch Tuesday" broke our install of Outlook 365. It was working fine on Monday and on Tuesday it was hanging on "Processing." So I restored back to the last restore point before the update and it worked great after that. Yesterday it re-installed the updates, and again Outlook didn't load. Restoring again today "fixed" it. Now it wants to update again, so I will disable updates until the problem is fixed. I don't know which particular "patch" is causing the problem; there were about 22 of them that installed.


My System SpecsSystem Spec
.
11 Feb 2016   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Hi, welcome to the Forum.

Office 365 2016 is pretty new, so you might still be covered by free Microsoft support. If so I would contact them & see what they can suggest.
My System SpecsSystem Spec
13 Feb 2016   #3
Earlh

Windows 7 Ultimate X64
 
 

I disabled automatic updates and selected the check/choose method. After installing all the "important" updates one-by-one, I finally got it (Outlook) to work. Even after installing the "recommended" updates it worked. The problem must've been the order of installation or something like that.
My System SpecsSystem Spec
.

13 Feb 2016   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Glad to hear you got it fixed & thanks for getting back.
My System SpecsSystem Spec
23 Feb 2016   #5
Earlh

Windows 7 Ultimate X64
 
 

The Outlook problem is back. It's apparently triggered by MS Security Essentials definition updates, specifically Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.213.6460.0)

BUT after restoring to the earliest available restore point and even after uninstalling MSSE, Outlook fails to load, hanging on "processing."
My System SpecsSystem Spec
23 Feb 2016   #6
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Is your Office 365 fully updated. In Office 2013, you can force it to check for Updates by opening any Office program, click on File & when that opens select Account, then click on Office Updates, that will provide a drop down list so select Update Now. It will check & download any Office Updates & you can continue to work on your computer while that is occurring.

You could try Repairing Office. To do that open Control Panel, select Programs & Features, scroll down to Microsoft Office, Right click on it & select Change & that will open a couple of Repair options to try.
My System SpecsSystem Spec
26 Feb 2016   #7
Earlh

Windows 7 Ultimate X64
 
 

Yes, everything including Office is up-to-date. I finally had the "experts" at the Office website look into the problem by remote access. They forced a re-build of the Outlook profile (renamed the existing profile), and Outlook began to work. However, we lost our contact list in the process. The tech didn't seem to think it was Windows Updates causing the problem, regardless of the documented correlation and successful restores. Not exactly happy with Outlook '16. Thinking of going back to 2010.

Incidentally, I tried the "repair Office" function. Good concept, negative results. I even did an uninstall/reinstall with no luck... AND the .pst file repair wizard.
My System SpecsSystem Spec
26 Feb 2016   #8
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Hopefully this time you stay up & running. Thanks for getting back.
My System SpecsSystem Spec
Reply

 Outlook 2016 hangs at "processing" after Windows 7 update, Feb 9, 2016




Thread Tools




Similar help and support threads
Thread Forum
Windows update not working, hangs while "searching for updates"
This is an on-going problem and I am at my wits end. What I have: Toshiba laptop with Windows 7 Ultimate SP1, 64bit, no additional software installed since I could never get past the update issue. The symptom: went attempting to run windows update it says "searching for updates". It never...
Windows Updates & Activation
Office 2016 hangs at "Finalizing installation"
I am having an issue installing Office 2016 on a Lenovo b570 on a clean install of Windows 7. It always hangs at "Finalizing installation". Google says to open the task manager and end the wusa.exe process, but as in the feedback I provided to Google, wusa.exe is not running according to the...
Microsoft Office
Importing Windows 7 Contacts to Outlook 2016
I found the tutorial in this forum called, "How to Import Windows Contacts into Outlook 2010." It all looked very much like Outlook 2016, so I followed the same steps to import my Contacts list from Windows 7 Contacts to Outlook 2016. Everything seemed to go okay, but I cannot find them in...
Microsoft Office
Final public test builds of Windows Server 2016 and System Center 2016
Read more: Microsoft delivers final public test builds of Windows Server 2016, System Center 2016 | ZDNet See also: What's New in Windows Server 2016 Technical Preview 5
News
Windowsupdate install(Jan 2016)causes"windows failed to start"everytim
Too add some background I finished building my PC two days ago, the 17th of Jan so I wonder why it still needed updates after first booting . The problem is that a couple minutes after I got the some notifications for a windows update saying it is a needed update so I decided I would let it...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:33.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App