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Windows 7: MS Office Downloading Problems; pc Freezes During Download

19 Feb 2016   #1

Windows 7 64bit
MS Office Downloading Problems; pc Freezes During Download


Son has a 4 yr old desktop pc running W7.
He's not in area, so I can't personally run any experiments with it.

But, I thought I might be able to convey enough, so that you folks might be able to offer
some advice.

My guess is that this is a fairly common problem, and not unique.

He has a legal copy from the University where he works of: MS Office 365 ProPlus.

After 20 minutes or so, might be longer, of the download, his pc "freezes".
No error message.

He has to re-boot the pc to get it functional again.
Also had to uninstall whatever showed of the Office download, and had to restore a bunch of icons that also got corrupted.

So, is this downloading on older pc's a common problem ?

What likely causes the hangup; is it his pc or possibly his internet provider ?
(download attempt was done at night)

Any work-arounds, or suggestions to try to enable a full, complete, normal download of program ?

Any suggestions would be most appreciated.


My System SpecsSystem Spec
19 Feb 2016   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Bob,
It might be that IF the comp's his
BUT because the Office suite "belongs" to the Uni that when it checks to update, it reads HIS product key and flies to the MS server whereas it should be going to the UNI's server.

We can check this by running

Windows Genuine and Activation Issue Posting Instructions

My System SpecsSystem Spec
19 Feb 2016   #3

Windows 7 Home Premium 64 bit sp1

It's possible that his AV program is interfering with the download. Disable the Anti Virus & try downloading again.

Office 365 downloads most of the program even though you have a DVD. This does take time, particularly lately as MS seems to have got very slow with their servers.
My System SpecsSystem Spec


 MS Office Downloading Problems; pc Freezes During Download

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