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Windows 7: Office 2010 Student Home: all programs have system icons, can't repair

09 May 2016   #1

Windows 7 HP 64
Office 2010 Student Home: all programs have system icons, can't repair

I was troubleshooting a computer remotely that lost it's icons for Office programs, they all show system. The files still open fine. However, it is annoying the user so I tried to repair. But going to control panel and right clicking "change" a window pops up but then nothing happens. The windows disappears and no "repair" selection shows up. So put in the install disk and try again and nothing happens.

Is the only fix a reinstall? I tried to reinstall without uninstalling thinking maybe the repair is there but I received two errors:


the message resource is present but the message is not found in the string/message table

Fault bucket 1130769153, type 5
Event Name: Office12Setup
Response: Not available
Cab Id: 0

Problem signature:
P1: {10140000-0F00-0000-0000--0000000FF1CE}
P2: 14.0.4755.1000
P3: X
P4: MsiAPICallFailure
P5: Office64.WW\Office64WW.xml
P6: X
P7: X

There is a user log file created I just noticed but I'll have to grab it later.

My System SpecsSystem Spec
09 May 2016   #2

Windows 7 Home Premium 64 bit sp1

Have you run a virus scan & a malware scan?.

Have any changes been made to the computer lately or new software added & is Office up to date.

If these checks do not help you will probably have to reinstall Office, after uninstalling it completely. Sometimes Office can be hard to uninstall completely, so follow this website.
My System SpecsSystem Spec

 Office 2010 Student Home: all programs have system icons, can't repair

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