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Windows 7: 2013 Excel: "General Mail Failure..."

23 Dec 2016   #1

Windows 7 Pro 64bit
2013 Excel: "General Mail Failure..."


Please help with finding a solution for this problem:

Win7, 64Bit, MS Excel 2013

Every time I have excel open and then go to file, share, email, send to as PDF, get this error: General mail failure. quit microsoft excel, restart the mail system and try again.

I've tried with outlook open and closed with same results. Going to try to repair now, but if someone has already solved this that would be great.

My System SpecsSystem Spec
23 Dec 2016   #2

OEM Windows 7 Ult (x64) SP1


For starters, perhaps have a look at these:

Excel 2013 General Mail Failure!!!!!!!!!!!!!!!!!!!!!!

general mail failure. quit microsoftexcel

Please let us know if these help to resolve your issue.

My System SpecsSystem Spec
24 Dec 2016   #3

Windows 7 Pro 64bit

Thanks for the reply, but I had already had went on alot of websites including those above with no luck.
My System SpecsSystem Spec

24 Dec 2016   #4

Windows 7 Home Premium 64 bit sp1

Is Excel part of Office 2013, if so you could try an Office Repair. To do that open Control Panel, select Programs & Features, then scroll down to Microsoft Office 2013, Right Click on it & select Change, this will provide a couple of Repair options.

Also make sure Office is up to date. Office 2013 does not update through the usual Windows Update, but runs in the background, providing you have it set to Update Automatically. To check to see if you are up to date, open any Office program, such as Excel, select File on the top LH corner & then select Account. Next to Office Updates is a button saying Update Options, click on that & select Update Now. This will run the Update in the background so you can close Excel & continue working on your computer if you wish.

If you don't have Automatic Updates selected you can set that by clicking on the Enable Updates button.

Do you have more than one version of Outlook installed on your computer. If you have 2 versions of Office installed it's quite likely both versions of Outlook are installed. If this is the case, uninstall the oldest Outlook version & only use the newest one.
My System SpecsSystem Spec
29 Dec 2016   #5

Windows 7 64 bits

We have exactly the same problem
I started a few weeks ago.

- A repair of office did not help
- A new Outlook profile did not help
- renaming a registry key (mapi settings) did not help

Any help / tips would be appreciated!

My System SpecsSystem Spec
29 Dec 2016   #6

Windows 7 64 bits

Look what I found right after my post : KB3128008 breaks Send as PDF function for Excel 2013
My System SpecsSystem Spec
16 Feb 2017   #7

Windows 7 Home Premium 32bit
Thank you

This has been a headache for quite some time - Thanks so much to all who posted here.
My System SpecsSystem Spec

 2013 Excel: "General Mail Failure..."

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