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Windows 7: Word/Outlook 2013 is crashing with ntdll.dll/MSVCR100.dll

24 Jan 2017   #1

Windows 7 Professional x64
Word/Outlook 2013 is crashing with ntdll.dll/MSVCR100.dll

I have issue with Outlook/Word 2013 and keep crashing.
(OS Windows 7 x64 / Office 2013 x86)

Error I get in Event log:
Faulting application name: OUTLOOK.EXE, version: 15.0.4569.1503, time stamp: 0x52b0b282
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0xc0000005
Fault offset: 0x0008cc77
Faulting process id: 0x13b4
Faulting application start time: 0x01d276155c7ac8a6
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 9e4323ac-e208-11e6-8e5e-507b9db8cd12
Faulting application name: WINWORD.EXE, version: 15.0.4569.1504, time stamp: 0x52c5eccd
Faulting module name: ntdll.dll, version: 6.1.7601.23572, time stamp: 0x57fd02d3
Exception code: 0xc0000005
Fault offset: 0x00075932
Faulting process id: 0x162c
Faulting application start time: 0x01d276154aad4279
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 889ecfd5-e208-11e6-8e5e-507b9db8cd12

I tried:
- Starting in Safe Mode, start to crush after open an email
- Disable all add-ons(Without 'Microosft VBA for Outlook Addin', I just can not disable it).
- Deleting mail profile and create new one
- Repairing of MS Office via Contron Panel
- Microsoft Office Configuration Analyzer Tool (OffCAT) don`t find errors
- Remove MS office with option 2(Uninstall Office 2016, Office 2013, or Office 365 from a PC - Office Support) and install again.
- Starting in Safe Mode, again start to crash

Last installed software was Acrobat Reader DC, and it has Windows update from last month and I update them. Excel, PowerPoint And Skype for Business are working.

I tried all of this things and still crash. I will be glad of ideas.

My System SpecsSystem Spec
24 Jan 2017   #2

Windows 7 Home Premium 64 bit sp1

Hi NoMoreHugs, welcome to the Forum.

Have you tried uninstalling Office & then reinstalling it again. Are you running a legal copy of Office & is it activated?.
My System SpecsSystem Spec
25 Jan 2017   #3

Windows 7 Professional x64

Yes, I tried that and don`t help.
The MS office is legal copy.
My System SpecsSystem Spec

25 Jan 2017   #4

Windows 7 Professional x64

I install office 2016 and it`s working fine now. I install the new version because the person that use the PC is not okey using LibeOffice and Thunderbird for some days.

I will ask him if he install something else other than Acrobat Reader DC (that I see was last updated).
My System SpecsSystem Spec
25 Jan 2017   #5

Windows 7 Home Premium 64 bit sp1

If you open Acrobat Reader DC & click on the Help tab, up the top on the left hand corner, you can select Repair Installation, click on that & run the repair.

I have found this seems to fix most of the Acrobat problems.
My System SpecsSystem Spec

 Word/Outlook 2013 is crashing with ntdll.dll/MSVCR100.dll

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