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Windows 7: Outlook 2013 Glitch with Multiple Monitors

29 Mar 2017   #1
askavatar

Windows 10 Professional x64
 
 
Outlook 2013 Glitch with Multiple Monitors

Good morning IT folks and enthusiasts alike. I've got a weird issue with one of my end users. I recently deployed a Lenovo T460s to him, with Win 7 Professional and Outlook 2013 Pro Plus, and he uses multiple monitors.

He's got this weird issue where when he has Outlook open on one screen, and opens a message window, moves it to another screen, and then does something else where the message loses focus, he cannot give the message window focus unless he gives the main outlook window focus first. Additionally, while the main outlook window is open on one screen; his context menu on ALL screens appear to be coming from Outlook. For example, on monitor 1 he has Outlook's main window maximized, and on monitor 2 he has nothing but desktop showing. If he was to right click on monitor 2's desktop, you would see a context menus that you would see if you right-clicked on a message in outlook, even though the cursor is on a completely different monitor.

I don't know that anyone else has seen this, the Googs hasn't been helpful, so I turn to you.

Thanks!


My System SpecsSystem Spec
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29 Mar 2017   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

It would seem that this might not be an Outlook problem, but a problem with the set up of the monitors. How many monitors are being used & how are they connected to the computer.
My System SpecsSystem Spec
29 Mar 2017   #3
askavatar

Windows 10 Professional x64
 
 

It happens whether the computer is in it's dock, which is connected with DVI and VGA, or if he's connected to a projector with HDMI cable directly into the side of the laptop.
My System SpecsSystem Spec
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29 Mar 2017   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

This Lenovo website might be worth looking at.

Lenovo OneLink Dock with Multiple Monitors - Page 3 - Lenovo Community
My System SpecsSystem Spec
30 Mar 2017   #5
askavatar

Windows 10 Professional x64
 
 

Looking into it, however, this issue happens with or without the dock, and we use UltraDocks here, not the OneLink models.
My System SpecsSystem Spec
31 Mar 2017   #6
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

It might be worth joining the Lenovo Forum & asking for assistance there.
My System SpecsSystem Spec
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 Outlook 2013 Glitch with Multiple Monitors




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