Word 2010 crashes


  1. septimus
    Posts : 11
    W7 x64 Home Basic
       New #1

    Word 2010 crashes


    For some reason cannot start Word. It just "stopped working". Event log says something about bluetooth folder (?).
    Attached Thumbnails Attached Thumbnails Word 2010 crashes-untitled.png   Word 2010 crashes-untitled2.png  
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  3. Ranger4
    Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       New #2

    Have a look in Device Manager & see if there are are yellow warnings on any of the devices. There might be a problem with Bluetooth that needed a driver update or re installation.

    You could also try an Office Repair. To do that open Control Panel, select Programs & Features, scroll down to Microsoft Office 2010, Right Click on it & select Change & that should open a couple of Repair option you can run. Also make sure Office is completely up to date.
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  4. mrjimphelps
    Posts : 1,784
    Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
       New #3

    Uninstall Office, disable Bluetooth (in Device Manager), and reinstall Office. Then after you have tested Office a bit, re-enable Bluetooth.
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  6. septimus
    Posts : 11
    W7 x64 Home Basic
    Thread Starter
       New #4

    Thanks for the replies. Here is what worked: going to Word (safe mode) --> Options --> Add-ins --> uncheck "send to Bluetooth". My Bluetooth driver really is not working properly - it is a yellow triangle - and updating it does nothing. But since I do not use this function I can disable it.
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  7. Ranger4
    Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       New #5

    You are welcome & thanks for getting back. It seems you have located the problem & have fixed it.
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