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Windows 7: Word 2010 crashes

1 Week Ago   #1
septimus

W7 x64 Home Basic
 
 
Word 2010 crashes

For some reason cannot start Word. It just "stopped working". Event log says something about bluetooth folder (?).




Attached Images
Word 2010 crashes-untitled.png Word 2010 crashes-untitled2.png 
My System SpecsSystem Spec
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1 Week Ago   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Have a look in Device Manager & see if there are are yellow warnings on any of the devices. There might be a problem with Bluetooth that needed a driver update or re installation.

You could also try an Office Repair. To do that open Control Panel, select Programs & Features, scroll down to Microsoft Office 2010, Right Click on it & select Change & that should open a couple of Repair option you can run. Also make sure Office is completely up to date.
My System SpecsSystem Spec
1 Week Ago   #3
mrjimphelps

Dual Boot Linux Mint 32-bit / Windows 7 Professional 64-bit
 
 

Uninstall Office, disable Bluetooth (in Device Manager), and reinstall Office. Then after you have tested Office a bit, re-enable Bluetooth.
My System SpecsSystem Spec
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1 Week Ago   #4
septimus

W7 x64 Home Basic
 
 

Thanks for the replies. Here is what worked: going to Word (safe mode) --> Options --> Add-ins --> uncheck "send to Bluetooth". My Bluetooth driver really is not working properly - it is a yellow triangle - and updating it does nothing. But since I do not use this function I can disable it.
My System SpecsSystem Spec
1 Week Ago   #5
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

You are welcome & thanks for getting back. It seems you have located the problem & have fixed it.
My System SpecsSystem Spec
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 Word 2010 crashes




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