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Windows 7: E-mails showing as in Outbox but folder is empty

17 Jan 2018   #1
King Mustard

Windows 7 x64
 
 
E-mails showing as in Outbox but folder is empty

At work, I am trying to send some e-mails in Outlook 2010 but they're getting stuck in the Outbox folder (and the recipients are not receiving them).

Outlook shows:

Outbox [4]

When I open the Outbox folder, no e-mails are inside.

The Outbox folder shows, "There are no items to show in this view."

Any ideas?


My System SpecsSystem Spec
.
17 Jan 2018   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

You say no emails in the Outbox, but do they show up as having been sent when you look in the Sent box?.

Is your computer part of a company network or a stand alone one?.
My System SpecsSystem Spec
19 Jan 2018   #3
King Mustard

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
You say no emails in the Outbox, but do they show up as having been sent when you look in the Sent box?.

Is your computer part of a company network or a stand alone one?.
They are not going into the Sent Items folder.

Recipients are telling me they're not receiving them.

They're stuck in the Outbox folder (because when I create a new e-mail and send it, the number next to 'Outbox' increases by one) but when I open the Outbox folder, it shows, "There are no items to show in this view."

It's part of a company network.

I've tried re-adding the account (so it can grab the configuration from the server) but it's not helping.
My System SpecsSystem Spec
.

19 Jan 2018   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

You will have to get the company IT section to look at this for you. It may have something to do with your workstation's set up with the main company computer.
My System SpecsSystem Spec
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 E-mails showing as in Outbox but folder is empty




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