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Windows 7: Unable to install Office Professional Plus 2013 on laptop

17 Mar 2018   #1
therealsimpsons

Win 7 Home Premium 64
 
 
Unable to install Office Professional Plus 2013 on laptop

I purchased a new for 2 PCs disk of Office Professional Plus 2013. Installed with no issues on the Desktop PC, however, when I try to install on the laptop, I get this error message. I searched around and found this utility https://aka.ms/diag_officeuninstall which cleans all previous files of any Office version. I still get the error. I tried running the setup as administrator. Still same error. Does anyone have any suggestions?

Thanks for your help.




Attached Images
Unable to install Office Professional Plus 2013 on laptop-3-17-18-ms-office-2013-install.jpg 
My System SpecsSystem Spec
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17 Mar 2018   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

These websites might help you with your problem. Be sure to read right through them.

Error 1920. Service (FontCache) failed to start

Office 2013 Error 1920. Service Windows Font Cache Service (FontCache) failed to start

Solved Error 1920 Windows Font Cache Service Failed to Start MS Office Installation - YouTube

The YouTube one shows you what to actually do in services.msc which might help you.
My System SpecsSystem Spec
18 Mar 2018   #3
therealsimpsons

Win 7 Home Premium 64
 
 

I followed the instructions on the YouTube video - the posted comments below - the maker of the video had a horrible sound system, and was I was only able to understand about every four words.

It worked. All installed, updated, and working fine. Thank you for the help! :)
My System SpecsSystem Spec
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18 Mar 2018   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

You are welcome & glad to hear it's now working.
My System SpecsSystem Spec
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 Unable to install Office Professional Plus 2013 on laptop




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