Unable to install Office Professional Plus 2013 on laptop


  1. therealsimpsons
    Posts : 49
    Win 7 Home Premium 64
       New #1

    Unable to install Office Professional Plus 2013 on laptop


    I purchased a new for 2 PCs disk of Office Professional Plus 2013. Installed with no issues on the Desktop PC, however, when I try to install on the laptop, I get this error message. I searched around and found this utility https://aka.ms/diag_officeuninstall which cleans all previous files of any Office version. I still get the error. I tried running the setup as administrator. Still same error. Does anyone have any suggestions?

    Thanks for your help.
    Attached Thumbnails Attached Thumbnails Unable to install Office Professional Plus 2013 on laptop-3-17-18-ms-office-2013-install.jpg  
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  3. Ranger4
    Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       New #2

    These websites might help you with your problem. Be sure to read right through them.

    Error 1920. Service (FontCache) failed to start

    Office 2013 Error 1920. Service Windows Font Cache Service (FontCache) failed to start

    Solved Error 1920 Windows Font Cache Service Failed to Start MS Office Installation - YouTube

    The YouTube one shows you what to actually do in services.msc which might help you.
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  4. therealsimpsons
    Posts : 49
    Win 7 Home Premium 64
    Thread Starter
       New #3

    I followed the instructions on the YouTube video - the posted comments below - the maker of the video had a horrible sound system, and was I was only able to understand about every four words.

    It worked. All installed, updated, and working fine. Thank you for the help! :)
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  6. Ranger4
    Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       New #4

    You are welcome & glad to hear it's now working.
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