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MS Office Pro 2007 - MS won't re activate
I purchased MS Office Pro 2007 at Office Depot in my hometown many years ago. I also purchased a 3 license package of 2007 Home and Student so we could install Word on our laptops. Both software packages are identical in appearance, with exact case styles and security strips, hologram disks, etc. My old desktop is dying and I'm in the process of moving my files and reinstalling my software. MS won't allow me to reactivate my Office Pro. They tell me it is counterfeit! They tell me the Home & Student is OK.
The tiny security strand is under the barcodes on both packages, the disks all have the hologram, there is an MS book and various inserts for MS products included in the software cases. The activation key label is glued in the inside bottom of the container and to my eye, it looks legit. Has anyone ever heard of counterfeit MS software being sold through a nationally known retail store?
I am furious about this. I was directed on MS Live chat to call a phone number. This second person told me my software was counterfeit and that I should go to howtotell.com, where they could provide me with a new registration key. Instead, I was lead through a series of questions and instructed to send my software to Microsoft PID Center in Erie, PA. Even though I noted on the questionnaire I no longer had a sale receipt, once I printed the form to send with my office software, I'm asked to include these missing items (a sales receipt from 2007) plus a 5 x 5 product key (the key is on a glued in MS label inside each of the software containers). All I can provide is the entire product package as it was when I purchased it. If I can't include a 2007 sales receipt, I wonder if this means they will not honor my software purchase?
When I enter the barcode found on the product label, up pops a photo of my MS Office Pro 2007 on the computer screen. IF this is counterfeit, someone did a mighty good job of it. 882224263610
MS no longer supports this older software so there's no one who will even discuss it with me. I don't want nor need support but I did expect I'd be able to utilize my purchased license to use the software on one computer. I can't find any mention of the license only being good for a limited number of years.
Has anyone ever experienced this denial of activation? The person who sent me to howtotell.com website said the facility would provide me with a valid registration key once they'd had a chance to look over the software but it says right on the printed form that they will not return any documentation. So I wonder how I can reinstall my office software with a new registration key without the software?
What a mess and it doesn't appear it can be easily corrected.
Mary