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Windows 7: MS Visio 2010 locks up with database drawings

28 Jun 2018   #1
GRoston

Windows 7 x64 Pro
 
 
MS Visio 2010 locks up with database drawings

Win 7 x64, fully patched
MS Visio 2010, fully patched (14.0.7015.100)

I created a database diagram last year and worked on it over a period of time without any issues. According to the time stamp on the file, the last time it was saved was Dec 2017. A couple of months ago, I tried to work on the file, but as soon as I did anything (move a table, add a connector, rename a column, etc.), Visio would lock up (with the CPU showing 13% utilization - this is an eight core processor machine) and I would have to kill it from the task manager. I then tried creating a new database drawing and ran into the same problem.

Next, I tried the same steps on my notebook computer (which is a new machine that build earlier this year). I experienced the same problems.

On my desktop I tried repairing then reinstalling Vision - neither helped.

On my old notebook, which hadn't been updated in a while and which had AVG antivirus, I was able to edit the file. After updating Windows and switching to Avast, the same behavior manifested. I then moved to my wife's PC - I was able to edit the file. Oddly, after updating Windows and replacing AVG with Avast, I am still able to edit the file.

Other things to note:
  • There are no active Visio plugins on my desktop installation of Visio
  • I tried disabling Avast, but that did not change the behavior
  • Nothing appears in the event manager when the program locks up
  • I have tried patience, but even after five minutes, the program is still locked up
  • The problem only occurs with database diagrams, all other templates work without issue
Other than suggesting that I use my wife's computer, can you please offer some ideas of things that I can try to resolve this problem?


My System SpecsSystem Spec
.
28 Jun 2018   #2
townsbg

Windows 7 pro 64-bit sp 1
 
 

Visio is kind of a specialized product. If I where you I'd take this to a forum specializing in Visio. Technet forums - Visio General Questions and Answers for IT Professionals
My System SpecsSystem Spec
29 Jun 2018   #3
iko22

Windows 7 x64, Vista x64, 8.1 smartphone
 
 

What version of the .net framework are you running? Do the symptoms persist if you run Visio application in compatibility mode for Vista?
My System SpecsSystem Spec
.

29 Jun 2018   #4
GRoston

Windows 7 x64 Pro
 
 

townsbg: I tried that - the response was a typical, useless MS response.
iko22: I tried Vista compatibility mode - basic and SP2, (good suggestion!) and that did not help

Installed .NET versions: 2.0.50727, 3.0, 3.5, 4.0, 4.7.1

I was doing some testing and can be more specific about the issue: I can drag tables around, add a new table, add a connector, etc. Bet, as soon as I click in the bottom pane, for example, to define a table column, that is when the program locks up.
My System SpecsSystem Spec
Reply

 MS Visio 2010 locks up with database drawings




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