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Windows 7: MS Word Error: This file is in use by another application or user

24 Feb 2019   #11
conky1

windows 7
 
 

3) Do you have another user account on the computer?

i did not previously have another user account, but i opened one to see if i could access the docs that way. I could not. I got the same error message, but this time it said file was in use by 'the system' (something like this)


My System SpecsSystem Spec
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24 Feb 2019   #12
conky1

windows 7
 
 

Iko, if i delete normal.dot, will i lose my customizations (like the quick access toolbar and other settings?)
i'd rather not take a chance on losing my hundreds of customizations. is there zero risk of losing this?



also, i see: normal.dotm (not normal.dot), normalold.m, and ~$normal.dotm and normalemail.m


delete all?



thanks :)
My System SpecsSystem Spec
24 Feb 2019   #13
iko22

Windows 7 x64, Vista x64, 8.1 smartphone
 
 

Close Word first of all. Then delete normal.dotm and ~$normal.dotm. The template is usually a blank template when you first create a document. It will get re-created when you next start Word again. Should not affect toolbars and other settings, etc
My System SpecsSystem Spec
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24 Feb 2019   #14
conky1

windows 7
 
 

no good.
error: word has insufficient memory. do you want to save ~WRL001.tmp as a rescued doc.


i should note that i've had this error as well, since the issue began.


iko, i have to run out for 1/2 hour. will you be around afterwards?
My System SpecsSystem Spec
24 Feb 2019   #15
conky1

windows 7
 
 

i'm back now. i'm hoping you're still with me. :)
My System SpecsSystem Spec
24 Feb 2019   #16
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

You could try a repair on your Office 2010 program.

Repair a product through the Control Panel - Microsoft Community

To repair the Normal.dot Template this might help you.

Change the Normal template (Normal.dotm ) - Word
My System SpecsSystem Spec
24 Feb 2019   #17
conky1

windows 7
 
 

thanks, ranger. will either of these cause me to lose my customizations (like the quick access toolbar and other settings?)


also, i cannot change the normal.dotm as i cannot save any documents or templates due to the previously mentioned errors.
My System SpecsSystem Spec
24 Feb 2019   #18
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Running the Office repair should not cause that, but if these customisations you mention are applicable to Word then that might happen. But once you get Word working properly you can set them up again, as getting Word working properly seems to be the main objective at present.
My System SpecsSystem Spec
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 MS Word Error: This file is in use by another application or user




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