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Windows 7: MS Word 2013 constantly crashing

22 Sep 2019   #1
mikesndbs

Windows 7 pro 64bit SRP1
 
 
MS Word 2013 constantly crashing

Hi

I have MS Office 2013 which includes MS Word.
For a few months now Word keeps crashing, usually but not always if I open a document via a shortcut or from winion Words files list.
As soon as I go to type anything, Word will crash sometimes restarting only to crash again.
Most times if i open a document direct things are OK for a while but eventually crashes start again.

I have run scannow, done the MS Online repair which re-installs everything but nothing fixes this.

Even viewer seems to just report 1000 error codes.

Could really use some help please?

Example events below:

Faulting application name: WINWORD.EXE, version: 15.0.5101.1000, time stamp: 0x5c10eca0
Faulting module name: MSGR3EN.DLL_unloaded, version: 0.0.0.0, time stamp: 0x509a3854
Exception code: 0xc0000005
Fault offset: 0x66d03154
Faulting process id: 0x1738
Faulting application start time: 0x01d5712cfbee124c
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE
Faulting module path: MSGR3EN.DLL
Report Id: 3c5b0fa6-dd20-11e9-8e33-74d435864ce8


Faulting application name: WINWORD.EXE, version: 15.0.5101.1000, time stamp: 0x5c10eca0
Faulting module name: ieframe.dll_unloaded, version: 0.0.0.0, time stamp: 0x5d6493f0
Exception code: 0xc0000005
Fault offset: 0x67253154
Faulting process id: 0x1dd0
Faulting application start time: 0x01d5712cf2048ad5
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE
Faulting module path: ieframe.dll
Report Id: 325462d1-dd20-11e9-8e33-74d435864ce8

Faulting application name: WINWORD.EXE, version: 15.0.5101.1000, time stamp: 0x5c10eca0
Faulting module name: msspell7.dll_unloaded, version: 0.0.0.0, time stamp: 0x55f7f0ed
Exception code: 0xc0000005
Fault offset: 0x5d617a7c
Faulting process id: 0x11dc
Faulting application start time: 0x01d57122d45d5a27
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE
Faulting module path: msspell7.dll
Report Id: 1bff46cc-dd16-11e9-8e33-74d435864ce8

Faulting application name: WINWORD.EXE, version: 15.0.5101.1000, time stamp: 0x5c10eca0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x23a0
Faulting application start time: 0x01d57122958deacc
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE
Faulting module path: unknown
Report Id: 08da1578-dd16-11e9-8e33-74d435864ce8


My System SpecsSystem Spec
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22 Sep 2019   #2
iko22

Windows 7 x64, Vista x64, 8.1 smartphone
 
 

Hello mikesndbs,

yes, you have reported this error about a week ago, and I honestly do not know what is causing the issue.

Since you have tried re-installing Word, then you might like to try repairing the .Net framework. The .Net framework is located in Programs/Features.

If that fails, then try disabling your anti-virus program. Do this while off-line, for your own safety.
My System SpecsSystem Spec
22 Sep 2019   #3
mikesndbs

Windows 7 pro 64bit SRP1
 
 

Quote   Quote: Originally Posted by iko22 View Post
Hello mikesndbs,

yes, you have reported this error about a week ago, and I honestly do not know what is causing the issue.

Since you have tried re-installing Word, then you might like to try repairing the .Net framework. The .Net framework is located in Programs/Features.

If that fails, then try disabling your anti-virus program. Do this while off-line, for your own safety.
Thanks, I'll try the AV first then report back!
My System SpecsSystem Spec
.

22 Sep 2019   #4
mikesndbs

Windows 7 pro 64bit SRP1
 
 

OK, So I disabled all of Bitdefender's modules and interestingly Word worked fine.
I then re-enabled them one by one and when I re-enabled Advanced Threat Detection, Word crashed again, but was a bit more stable.
I have previously added WINword.exe to the exceptions list, I have now added all *.exe relating to word to the exceptions.
Not feeling 100% this is the issues but seems a good place to start!


Attached Thumbnails
MS Word 2013 constantly crashing-advancedt.jpg  
My System SpecsSystem Spec
22 Sep 2019   #5
mikesndbs

Windows 7 pro 64bit SRP1
 
 

Just as a further update, I think I have confirmed that Advanced Threat Defence is causing the issue. However it does not seem to matter what MS applications I add to the exceptions list, Word still crashes.
If I turn the module off I have been unable to make Word crash.
I've sent a support request to Bitdefender.
My System SpecsSystem Spec
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