MS Word 2013 constantly crashing


  1. Posts : 76
    Windows 7 pro 64bit SRP1
       #1

    MS Word 2013 constantly crashing


    Hi

    I have MS Office 2013 which includes MS Word.
    For a few months now Word keeps crashing, usually but not always if I open a document via a shortcut or from winion Words files list.
    As soon as I go to type anything, Word will crash sometimes restarting only to crash again.
    Most times if i open a document direct things are OK for a while but eventually crashes start again.

    I have run scannow, done the MS Online repair which re-installs everything but nothing fixes this.

    Even viewer seems to just report 1000 error codes.

    Could really use some help please?

    Example events below:

    Faulting application name: WINWORD.EXE, version: 15.0.5101.1000, time stamp: 0x5c10eca0
    Faulting module name: MSGR3EN.DLL_unloaded, version: 0.0.0.0, time stamp: 0x509a3854
    Exception code: 0xc0000005
    Fault offset: 0x66d03154
    Faulting process id: 0x1738
    Faulting application start time: 0x01d5712cfbee124c
    Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE
    Faulting module path: MSGR3EN.DLL
    Report Id: 3c5b0fa6-dd20-11e9-8e33-74d435864ce8


    Faulting application name: WINWORD.EXE, version: 15.0.5101.1000, time stamp: 0x5c10eca0
    Faulting module name: ieframe.dll_unloaded, version: 0.0.0.0, time stamp: 0x5d6493f0
    Exception code: 0xc0000005
    Fault offset: 0x67253154
    Faulting process id: 0x1dd0
    Faulting application start time: 0x01d5712cf2048ad5
    Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE
    Faulting module path: ieframe.dll
    Report Id: 325462d1-dd20-11e9-8e33-74d435864ce8

    Faulting application name: WINWORD.EXE, version: 15.0.5101.1000, time stamp: 0x5c10eca0
    Faulting module name: msspell7.dll_unloaded, version: 0.0.0.0, time stamp: 0x55f7f0ed
    Exception code: 0xc0000005
    Fault offset: 0x5d617a7c
    Faulting process id: 0x11dc
    Faulting application start time: 0x01d57122d45d5a27
    Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE
    Faulting module path: msspell7.dll
    Report Id: 1bff46cc-dd16-11e9-8e33-74d435864ce8

    Faulting application name: WINWORD.EXE, version: 15.0.5101.1000, time stamp: 0x5c10eca0
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0x23a0
    Faulting application start time: 0x01d57122958deacc
    Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE
    Faulting module path: unknown
    Report Id: 08da1578-dd16-11e9-8e33-74d435864ce8
      My Computer


  2. Posts : 2,798
    Windows 7 x64, Vista x64, 8.1 smartphone
       #2

    Hello mikesndbs,

    yes, you have reported this error about a week ago, and I honestly do not know what is causing the issue.

    Since you have tried re-installing Word, then you might like to try repairing the .Net framework. The .Net framework is located in Programs/Features.

    If that fails, then try disabling your anti-virus program. Do this while off-line, for your own safety.
      My Computer


  3. Posts : 76
    Windows 7 pro 64bit SRP1
    Thread Starter
       #3

    iko22 said:
    Hello mikesndbs,

    yes, you have reported this error about a week ago, and I honestly do not know what is causing the issue.

    Since you have tried re-installing Word, then you might like to try repairing the .Net framework. The .Net framework is located in Programs/Features.

    If that fails, then try disabling your anti-virus program. Do this while off-line, for your own safety.
    Thanks, I'll try the AV first then report back!
      My Computer


  4. Posts : 76
    Windows 7 pro 64bit SRP1
    Thread Starter
       #4

    OK, So I disabled all of Bitdefender's modules and interestingly Word worked fine.
    I then re-enabled them one by one and when I re-enabled Advanced Threat Detection, Word crashed again, but was a bit more stable.
    I have previously added WINword.exe to the exceptions list, I have now added all *.exe relating to word to the exceptions.
    Not feeling 100% this is the issues but seems a good place to start!
    Attached Thumbnails Attached Thumbnails MS Word 2013 constantly crashing-advancedt.jpg  
      My Computer


  5. Posts : 76
    Windows 7 pro 64bit SRP1
    Thread Starter
       #5

    Just as a further update, I think I have confirmed that Advanced Threat Defence is causing the issue. However it does not seem to matter what MS applications I add to the exceptions list, Word still crashes.
    If I turn the module off I have been unable to make Word crash.
    I've sent a support request to Bitdefender.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 11:53.
Find Us