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Windows 7: Outlook 2010 constantly updating cached messages

03 Apr 2020   #1

Windows 7 Home Premium 64bit
Outlook 2010 constantly updating cached messages

Hi all. I'm running Outlook 2010 on the same Windows 7 system I've been using for the past two years without any real problems. Several weeks ago I began having problems with Outlook. The program opens in my gmail inbox (IMAP) and updates cached messages without any apparent problem. But then when I click on an email, it takes several minutes to open the message. Sometimes longer. When I click on a different message it starts updating cached messages again. Sometimes it gets stuck. Sometimes it doesn't. It seems to be getting gradually worse. Since last weekend I haven't been able to send messages. They get stuck in my outbox. For a while the program wouldn't respond for several minutes. That hasn't happened for about a week.

Last month I installed a new mesh router/network. About six weeks ago I installed Kaspersky Total Security (I'd been using Avast for many years). Three weeks ago I installed ProTools with a new audio driver. Besides this, nothing has changed.

What I've attempted: disabled Kaspersky Outlook add-in. Repaired Outlook. Reinstalled Outlook.

I appreciate any help.
My System SpecsSystem Spec
05 Apr 2020   #2

Windows 7 x64, Vista x64, 8.1 smartphone

Hello AaronM, when you reinstalled outlook, had you also cleared the Outlook cache (RoamCache folder)?
My System SpecsSystem Spec
06 Apr 2020   #3

Windows 7 Home Premium 64bit

It didn't occur to me to clear the cache. I'll remember this for future reference. Thanks. It appears what was causing the problem was my Avast Browser. I switched from Avast virus/firewall to Kaspersky. They suggested removing the browser. Looks that it's working.
My System SpecsSystem Spec


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