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Windows 7: Microsoft Word crashes

24 Jan 2010   #1
kazuya

windows 7 home premium 64-bit (6.1, Build 7600)
 
 
Microsoft Word crashes

oblem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 14.0.4536.1000
Application Timestamp: 4af1d344
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: ebdd40e4
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
LCID: 1033
skulcid: 1033


anybody helps me plz i need to use Word


My System SpecsSystem Spec
.
25 Jan 2010   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

kazuya,
Welcome to Seven Forums.

Please advise which version of Word you are using.

In the interim you may care to read through the link below.
Note that the info refers to earlier versions of Word, up to Word 2007.
The info was last updated Oct 2009.
Microsoft Word: Solving Crashing Problems
My System SpecsSystem Spec
25 Jan 2010   #3
kazuya

windows 7 home premium 64-bit (6.1, Build 7600)
 
 

sorry forgot to tell u which version..I downloaded the 2010 beta on microsoft's web. I tried few steps that ur link provided but it doesnt seem to solve anything
My System SpecsSystem Spec
.

25 Jan 2010   #4
Adrian

 

Kayuza, welcome to Windows 7 Support forums.
The issue "Appcrash" is known issue due to the corruption of the winword.exe trying to execute a corrupted template file. Locate the template file and remove or rename so winword.exe will not execute the file. The file you need to delete is normal.dot
Use the search feature in Windows 7 to locate the file.

Regards,
Adrian
My System SpecsSystem Spec
25 Jan 2010   #5
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Adrian View Post
Kayuza, welcome to Windows 7 Support forums.
The issue "Appcrash" is known issue due to the corruption of the winword.exe trying to execute a corrupted template file. Locate the template file and remove or rename so winword.exe will not execute the file. The file you need to delete is normal.dot
Use the search feature in Windows 7 to locate the file.

Regards,
Adrian
Just an FYI its Normal.dotm for Word 2007
My System SpecsSystem Spec
26 Jan 2010   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

kazuya,
Refer link to a Microsoft Tech Net article you might care to peruse.

Word 2010 crashes when double-clicking on a .doc file
My System SpecsSystem Spec
30 Jan 2010   #7
kazuya

windows 7 home premium 64-bit (6.1, Build 7600)
 
 

Hi guys, thx for the advices but none seems to solve I tried to repair it but still no result...If I reinstall Windows 7 would it help ???
My System SpecsSystem Spec
30 Jan 2010   #8
Capella

Windows 7 64 bit build 7600
 
 

well obviously, it would help, but are you sure you want to go so far, though? XD
My System SpecsSystem Spec
30 Jan 2010   #9
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

kazuya,
Can you fill in your system specs please via User CP - [Left hand side] Control Panel - Edit System Spec. This may enable us to better help you.
Remember you are using / testing a Beta program. By definition it is less than perfect.
My System SpecsSystem Spec
31 Jan 2010   #10
kazuya

windows 7 home premium 64-bit (6.1, Build 7600)
 
 

Flickr Photo Download: spec

is this what u meant ?
My System SpecsSystem Spec
Reply

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