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Windows 7: Auto Update Causing Office 7 Program Not Responding

24 Feb 2010   #1

Windows 7 Enterprise 64bit
Auto Update Causing Office 7 Program Not Responding

I have been having problems with simple functions in Excel, Word, PPT, (Office 2007 Enterprise) causing the applications to go into "Program Not Responding" mode. Some (such as attempting to bold a word or number) come back in a few minutes, others (such as 'save as - pdf') never come back.

Running a repair from the Office installation CD fixes these problems, until the next Update runs. For awhile, I was repairing Office daily. Now I've gone to doing updates manually every few weeks and then repairing Office.

I ran an update this morning and aftewards tried Office just to see if the problem of "Program Not Responding" had returned. It had - so - I ran repair again from the Office CD and it is gone.

Would love to get to the root of this problem and be able to have Auto Updates run and not have to keep running the repair.


2 Mar 2010 - I'm thinking my problem may really be VPN based. Today, rather than connect to VPN immediately (I'm in a home office connecting to the company network), I tried working with my Office apps, accessing the mapped drives and shared printer from my home system and everything worked fine. I then started VPN and things seem to be continuing to work fine.

I'd seen other comments about this issue having to do with accessing mapped/shared resources, so, I wonder if by starting VPN immediately, it has trouble with the connection to resources on my local network, whereas, if those have already been exercised before starting VPN it is happy?

My System SpecsSystem Spec
27 Feb 2010   #2
Agent Zach

Windows® 7 Home Premium SP1 [x64]

Do you do regular Registry Cleanups & Disk Cleanups?
My System SpecsSystem Spec
28 Feb 2010   #3

Windows 7 Ultimate (x64) SP1

Are you positive that your copy of Office is legit or do you have the infamous "Office Enterprise Blue Edition"?
My System SpecsSystem Spec

28 Feb 2010   #4

Windows 7 Enterprise 64bit

Quote   Quote: Originally Posted by ProXic View Post
Do you do regular Registry Cleanups & Disk Cleanups?
No, I haven't. W7 help recommends against registry cleaners, and my disk is less than 1/2 full. I ran disk cleanup just now and gained a wopping 66mb!

I do run a registry cleaner on my home system (XP Pro w/Office 2002), but, haven't on my business laptop.
My System SpecsSystem Spec
28 Feb 2010   #5

Windows 7 Enterprise 64bit

Quote   Quote: Originally Posted by tw33k View Post
Are you positive that your copy of Office is legit or do you have the infamous "Office Enterprise Blue Edition"?
Pretty sure this is a ligit copy. Our company is an MS certified solutions partner and we tend to use ligit copies of their software.

I've heard another member of our team is having the same problem but haven't talked with her about it. Also, I've not bothered our systems experts since they are in the midst of some heavy client work.

Perhaps I should do a full removal of Office and reinstall rather than just repair?
My System SpecsSystem Spec
13 Jul 2010   #6

Windows 7 64 bit

Could be a completely different cause, but for the last month I have been having similar problems where excel 2003 would go into 'not responding' mode whilst trying to do the simplest of things (e.g. changing text colour, format painer, bold, etc). It was driving me crazy & taking an age to update anything....
After lots of research on various forums, I first thought the problem was being caused by recent automatic updates - tried various suggested solutions but none worked.
Finally managed to solve my particular problem by simply changing my default printer settings (had recently bought a new wireless HP printer, supposedly W7 compatible, & had set this as the default printer). Since doing this, my Office 2003 apps work just fine again.
Coincidence, or a problem with the printer software - I'm not techy enough to know the answer, but would be interested to find out whether anyone else has had similar issues with the same solution?
My System SpecsSystem Spec

 Auto Update Causing Office 7 Program Not Responding

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