MS Office 2007 problem


  1. Posts : 23
    Windows 7
       #1

    MS Office 2007 problem


    Hi,
    This is my first post to this forum. I just purchased a new ACER laptop with
    Win 7 on it, and am trying to activate the 60 day Office 7 tryout. When I click on the link to take me to the site to enable it, I keep getting "Failure to connect to web server." I have Firefox and Internet Explorer and both work fine.

    When I try to open a Word document I am prompted for my 25 character code. When I put it in get a response that it is invalid.

    I'm feeling inclined to remove Office 7 and install my copy of Office 2003.

    Also I'm getting a glitchy feeling that I may not be able to uninstall
    Office 7 easily.

    Can someone give me some hope in navigating this very foreign OS?
    thanks.
      My Computer


  2. Posts : 5,056
    Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
       #2

    What key are you entering? I hope its not the one at the back of your computer. The Office trial key would be on its own package in your computer kit.
      My Computer


  3. Posts : 274
    Windows 7
       #3

    Yeah, just type in the key. No need to use the Internet.
      My Computer


  4. Posts : 23
    Windows 7
    Thread Starter
       #4

    I'm using the product key on the bottom of the laptop - 25 characters.
    On the desktop I clicked an icon for the 60 day trial, and it takes me to a window to either activate, buy, or try Office 78. Activating won't accept the key I've got.

    I don't understand where I type in the product key if I don't have to get on the internet.

    There is no "computer kit." No Windows disc. I got the laptop from Staples, with Win 7 already installed.

    Sorry. I know this probably sounds confusing. If you could just outline the basic steps I need to do that would be fine.

    I am also ok with getting rid of Office 7 and installing Office 2003 (which I already have on disc), except I'm not sure the best way to do it.
    Thanks
      My Computer


  5. Posts : 41
    Windows 10 Pro 64bit
       #5

    That key on the bottom is most likely for the Operating System, not Office. You need to buy it to get a valid key.
      My Computer


  6. Posts : 5
    Windows 7 Professional 64-bit
       #6

    Hi Michaelas,

    I agree with Jeffro75. Most laptops do not come with Microsoft Office (unless you specifically paid for it). I am guessing the key that you are entering is the product key for Windows 7 that came preinstalled on your laptop.

    Try going here to download the trial of Microsoft Office 2007 - Try Microsoft Office 2007 - Download Microsoft Office Software. And, here are the set up and installation directions - Set Up and Installation - Microsoft Office 2007 Trial Software Customer Support. At the end of the 60-day trial period, you will have the option to purchase Office 2007.

    Or, if you'd rather wait until next month, you can purchase Office 2010 instead :) (or, you can pre-order now - Compare Office 2010 Suites – Preorder from Microsoft Store)

    Cheers,
    Cassie
    MSFT Office Outreach
      My Computer


  7. Posts : 23
    Windows 7
    Thread Starter
       #7

    Thanks for the replies. You're right. The code I was putting in was for Windows 7, not Office 2007. Oh well. Live & learn! Anyway, I did manage to get the trial version of Office 2007 and am checking it out. I'm happy again!

    Appreciate the help!!
      My Computer


 

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