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Windows 7: Help Uninstalling Powerpoint Viewer 2007

12 Jun 2010   #1
Morganoid

Windows 7 Home Premium
 
 
Help Uninstalling Powerpoint Viewer 2007

So, i have been having trouble uninstalling and updating Windows Powerpoint viewer 2007.

FIrst off, my computer has been stuck on 2 updates for office 2007 for the past couple months I have tried manual installation and that didn't work either. The two updates are KB982312 and KB981715.

When I try and uninstall office 2007 related software, The uninstaller fails and I get a message (see attachment)

Along with a few other issues (such as not being able to install photoshop cs5) this had led me to believe that I have a corrupted registry or corrupted registry permissions. I have tried numerous things but am at a loss at this point.

If anyone has any suggestions or has encountered this problem before, I would be very grateful for input.




Attached Images
Help Uninstalling Powerpoint Viewer 2007-untitled.png 
My System SpecsSystem Spec
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12 Jun 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Morganoid View Post
So, i have been having trouble uninstalling and updating Windows Powerpoint viewer 2007.

FIrst off, my computer has been stuck on 2 updates for office 2007 for the past couple months I have tried manual installation and that didn't work either. The two updates are KB982312 and KB981715.

When I try and uninstall office 2007 related software, The uninstaller fails and I get a message (see attachment)

Along with a few other issues (such as not being able to install photoshop cs5) this had led me to believe that I have a corrupted registry or corrupted registry permissions. I have tried numerous things but am at a loss at this point.

If anyone has any suggestions or has encountered this problem before, I would be very grateful for input.

Suspect this permissions problem can be solved by installing the updates as admin, the same with software installs.
My System SpecsSystem Spec
12 Jun 2010   #3
Morganoid

Windows 7 Home Premium
 
 

Running as admin makes no difference.
My System SpecsSystem Spec
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13 Jun 2010   #4
Morganoid

Windows 7 Home Premium
 
 

Any other suggestions?
My System SpecsSystem Spec
13 Jun 2010   #5
Loki

Windows 7 Ultimate x64
 
 

My System SpecsSystem Spec
13 Jun 2010   #6
Morganoid

Windows 7 Home Premium
 
 

Thank you for you reply, I tried the steps suggested in that link, but got stuck on step 6. because of the registry issue mentioned in my OP.
My System SpecsSystem Spec
13 Jun 2010   #7
thefabe

Windows 7 ultimate 64 bit / XP Home sp3
 
 

You might want to try and do a repair install to fix the registry then try and uninstall it.Repair Install Fabe
My System SpecsSystem Spec
15 Jun 2010   #8
Loki

Windows 7 Ultimate x64
 
 

You might try this tool:
Use the Windows Installer CleanUp Utility to remove Office 2000, Office XP, or Office 2003

Microsoft: We recommend that you do not use this utility with 2007 Office system products.

So do a RESTORE Point before using.

Tool is easy to use. After you remove Office 2007 in the tool you should be able to re-install Office 2007.
My System SpecsSystem Spec
15 Jun 2010   #9
Morganoid

Windows 7 Home Premium
 
 

Ok, so my repair install resulted in a failure message. Looks like it might be time for a wipe and re-install of windows. Thanks for your help guys.
My System SpecsSystem Spec
16 Jun 2010   #10
Morganoid

Windows 7 Home Premium
 
 

Issue is RESOLVED!!!

After a little more digging i found a tutorial on how to edit the permissions on the offending keys (i was doing everything except the "owner" tab bits)

link is here for anyone else with this problem:

How to resolve “Unable to open Sub key” Error when installing an MSI package? | Ctrl+F5
My System SpecsSystem Spec
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 Help Uninstalling Powerpoint Viewer 2007




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