Did not ask for the upgrade - now what?

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  1. Posts : 46
    Windows 7 Pro
       #1

    Did not ask for the upgrade - now what?


    I woke up my computer from hibernation this morning and found a nag popup telling me I need to reboot to finish the installation for the updates.

    Very annoying since I didn't ask for the updates, and I have good reasons I hibernate rather than shut down.

    I started powerpoint to continue a presentation I'd been working on and found I was in a new version. I had installed office 2002 when I bought my win7 machine, but now I have office 2007 (I think - I haven't found Help-About yet. I don't know how to navigate this new version).

    The problem is, I didn't order an office upgrade, and when I open an app, it asks me for the product key. I don't have an office 2007 product key since I didn't buy the upgrade. I don't NEED an upgrade. Office 2002 works fine for me.

    Perversely, I do need an upgrade for Outlook, but it did NOT upgrade Outlook!

    Anyway, I guess this is trial-ware, and will stop working after an evaluation period.
    Now what? When it stops working I need my Office 2002 back, but I can't find my Office 2002 install DVD. I misplaced it since I used it on my new machine about 3 months ago.

    Okay - that was the most important question.
    The second question is - how did I get this upgrade without asking for it?

    Thanks,
    Jon
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    JonJacobs said:
    I woke up my computer from hibernation this morning and found a nag popup telling me I need to reboot to finish the installation for the updates.

    Very annoying since I didn't ask for the updates, and I have good reasons I hibernate rather than shut down.

    I started powerpoint to continue a presentation I'd been working on and found I was in a new version. I had installed office 2002 when I bought my win7 machine, but now I have office 2007 (I think - I haven't found Help-About yet. I don't know how to navigate this new version).

    The problem is, I didn't order an office upgrade, and when I open an app, it asks me for the product key. I don't have an office 2007 product key since I didn't buy the upgrade. I don't NEED an upgrade. Office 2002 works fine for me.

    Perversely, I do need an upgrade for Outlook, but it did NOT upgrade Outlook!

    Anyway, I guess this is trial-ware, and will stop working after an evaluation period.
    Now what? When it stops working I need my Office 2002 back, but I can't find my Office 2002 install DVD. I misplaced it since I used it on my new machine about 3 months ago.

    Okay - that was the most important question.
    The second question is - how did I get this upgrade without asking for it?

    Thanks,
    Jon

    Jon

    You probably have your downloads set to download and install instead of the preferred ask me first.. You can un-install the updates through add/remove but I would make sure I have a back up and a restore point before you do



    Good Luck

    Ken
      My Computer


  3. Posts : 46
    Windows 7 Pro
    Thread Starter
       #3

    Thanks Ken,
    I didn't set a restore point just before that upgrade happened, so I guess I better not try uninstall.
    How do I set my downloads to the "ask me first"?

    Jon
      My Computer


  4. Posts : 17,545
    Windows 10 Pro x64 EN-GB
       #4

    First, I'm never going to believe Windows Update changed your Office version, so IMO we'll have to look explanation elsewhere.

    The most logical explanation that comes to mind is that you have two versions of Office installed on your computer. Your specs say you have an HP TouchSmart; at least here in Europe that normally comes with pre-installed Office 2007 trial. So if you have, as you say, a self installed Office 2002, you have accidentally opened your PowerPoint presentation not with that, but with this Office 2007 Trial.

    This theory is also supported by the fact that the trial version of Office, pre-installed on most HP computers, does not include Outlook, and as you told, your Outlook was not "upgraded".

    Kari
      My Computer


  5. Posts : 11,408
    ME/XP/Vista/Win7
       #5

    Do your PC come with a MS Office 2007 Trial?
      My Computer


  6. Posts : 3,028
    Windows 7 Ultimate (x64) SP1
       #6

    Kari said:
    First, I'm never going to believe Windows Update changed your Office version, so IMO we'll have to look explanation elsewhere.

    The most logical explanation that comes to mind is that you have two versions of Office installed on your computer. Your specs say you have an HP TouchSmart; at least here in Europe that normally comes with pre-installed Office 2007 trial. So if you have, as you say, a self installed Office 2002, you have accidentally opened your PowerPoint presentation not with that, but with this Office 2007 Trial.

    This theory is also supported by the fact that the trial version of Office, pre-installed on most HP computers, does not include Outlook, and as you told, your Outlook was not "upgraded".

    Kari
    Very well said. I agree with you 100%
      My Computer


  7. Posts : 1,403
    Win 7 Ultimate 32bit
       #7

    I also agree with Kari.
      My Computer


  8. Posts : 46
    Windows 7 Pro
    Thread Starter
       #8

    However it got there, Windows thinks it is the only version. I right-click a file and select open with. I only have 1 version of powerpoint to select and it's 2007. And I MUST print out Handouts tonight. They HAVE to be Landscape. No prob with 2002. I can't find a way to set it to landscape for HANDOUTS in 2007. I am so thoroughly shafted. (Landscape for printing as slides, easy. But I can't do it for Handouts in 2007.)
      My Computer


  9. Posts : 46
    Windows 7 Pro
    Thread Starter
       #9

    Now it's even worse. All options are greyed out on all my office products. I can't do a blooming thing. Since my office apps are the main thing I use my computer for, it is now nothing but a paperweight. Uninstalling and reinstalling 2002 is not an option. I lost my DVD sometime in the last 2 months.
      My Computer


  10. Posts : 304
    Windows 7 Ultimate 64 bit
       #10

    Have you tried doing a System Restore. Even if you didn't set a restore point, doing certain tasks such as uninstalling certain program and installing a critical windows update will automatically create a system restore point. Make sure you select a restore point before you lost office 2002.
    Last edited by si8mon; 13 Jun 2010 at 00:29.
      My Computer


 
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