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Windows 7: Opening Help is slow

17 Jul 2010   #1
jibse

Windows 7 32 bits
 
 
Opening Help is slow

Hello !

Even if I choose Offline mode, Help of Excel 2010, or Word 2010 take a long time (5 seconds) to appear.


My System SpecsSystem Spec
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18 Jul 2010   #2
Lee

Win 7 Pro x64, VM Win XP, Win7 Pro Sandbox, Kubuntu 11
 
 

First you post this then another on Excel. My help file in Word (Office 2010 64 bit) opened in less then two seconds.

If you are looking for help post your system specs. If you are just coming here to complain then you will get no help, or someone to agree with you.

If you are only trolling then please go elsewhere, we do not need it here on Win 7.
My System SpecsSystem Spec
18 Jul 2010   #3
jibse

Windows 7 32 bits
 
 

Hello,

Thanks Lee,

First : Yes, I post also on Excel forum, but only because I realized that I haven't choose first the good place. I apologize.

Second : Windows 7, 32bits. Intel Core 2 Duo T8100 2.1 Ghz

Third : I am not coming here to complain. I work daily with (fabulous) Excel and I am upgrading from 2007 till 2010. I believe that the problem which I meet is not normal and that it has probably a solution for which I honestly come to look here.

Fourth : Why you're putting words into my mouth ?
My System SpecsSystem Spec
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22 Jul 2010   #4
lffoar

Windows 7 home premium 64bit
 
 

I reckon you were a bit rough on the poster Lee!! Help is of more benefit than an attack policy.

Quote   Quote: Originally Posted by Lee View Post
First you post this then another on Excel. My help file in Word (Office 2010 64 bit) opened in less then two seconds.

If you are looking for help post your system specs. If you are just coming here to complain then you will get no help, or someone to agree with you.

If you are only trolling then please go elsewhere, we do not need it here on Win 7.
My System SpecsSystem Spec
22 Jul 2010   #5
Petey7

Windows 7 Professional SP1 64-bit
 
 

Office 2010 help on a core 2 duo processor and 32 bit Windows taking five seconds sounds good to me. I don't recall using it in 2010 when I tried it, but the help in 2007 on the computers at school can take over 15 seconds to open (all dual core or HT CPUs and Windows XP). Be happy it only takes five seconds. Having to wait 15 seconds is annoying.
My System SpecsSystem Spec
23 Jul 2010   #6
jibse

Windows 7 32 bits
 
 

Thanks Iffoar and Petey7,

Petey7, the help with Office 2007 take no more than one second for me.

But, in few days, I will bought Office 2010 and check if my problems encountered with Evaluation version remain. I am wondering if these problems come from the "Click to run" system.
My System SpecsSystem Spec
23 Jul 2010   #7
Petey7

Windows 7 Professional SP1 64-bit
 
 

I think the issue is just that 2010 is a little more resource hungry. I haven't tried the help menu yet, but if its fancier than in the previous version, that could also explain it. To be honest, he seems like you are just complaining about newer software running slow on older hardware. Yes, your fancy dual-core processor is today, what the Pentium 4 was a couple years ago. Also, you are using 32 bit Windows, which will run some programs slower than 64 bit. It's not a hard ware or software "problem". Its a matter of you not wanting to wait. If you want to speed things up a little bit, make sure you defrag your HDD once a week, empty temp folders, and consider turning off the superfetch service.
My System SpecsSystem Spec
23 Jul 2010   #8
jibse

Windows 7 32 bits
 
 

Thanks Petey7

I am almost sure that there is a problem. I often have to open and close files and it is very long, because these files contain ActiveX controls or OleObjects on sheets . I have very few resident programs and once my files are loaded, Excel 2010 works very well, faster than 2007, sometimes in a spectacular way. Why the opening of Excel is very slow when Addins are installed ? With Solver, for example, it take 8 seconds. (I am not the only one to have noticed it.). My computer run very fast (17 seconds to open Seven), I have MyDefrag in screensaver mode. In one week, I will bought Office. I will go back here to tell you the result.
My System SpecsSystem Spec
23 Jul 2010   #9
Petey7

Windows 7 Professional SP1 64-bit
 
 

You know the part were you said it runs faster than 2007 once it gets going? That is usually at the cost of the slowdowns you mentioned seeing in other areas. It is not unusual at all for newer software to require more resources than old software. The only problem is MS getting out of hand with some software and you being impatient. There might be some tutorials out there on how to speed up Office. It just seems like the program itself is bloated and slow. Beyond that I cannot see how anything else would cause that one program to be slow.
My System SpecsSystem Spec
23 Jul 2010   #10
jibse

Windows 7 32 bits
 
 

Yes, I understand. But my CPU and my memory are never 100% occupied when I observe the slowness, far from it.
My System SpecsSystem Spec
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 Opening Help is slow




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