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Windows 7: Original Disk Not reading..

22 Nov 2010   #21
fmozilla

Windows 7 Professional 32Bit
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
I can't help you outside the UK I'm afraid. I can only suggest that you contact them where you bought the laptop.
Meantime, I still think your problem is software related but unless you are prepared to give my suggestions a try I really cannot see what more I can do!
SO what we can do?


My System SpecsSystem Spec
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23 Nov 2010   #22
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I can only suggest that you contact them where you bought the laptop.
My System SpecsSystem Spec
23 Nov 2010   #23
fmozilla

Windows 7 Professional 32Bit
 
 

Quote   Quote: Originally Posted by mitchell65 View Post
I can only suggest that you contact them where you bought the laptop.
yes it's the best thing.so thank for helping me. i tried to add some REP++ for you.but i cant...again thank you so much...
My System SpecsSystem Spec
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24 Nov 2010   #24
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

My pleasure. I would be very interested in the outcome as i still stick to my guns and think it is software related
My System SpecsSystem Spec
24 Nov 2010   #25
Lunarpancake

Windows 8 Professional
 
 

sorry i am not clear if this disc is a home-burned disc or a store bought retail dvd/cd ?
My System SpecsSystem Spec
25 Nov 2010   #26
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Lunarpancake View Post
sorry i am not clear if this disc is a home-burned disc or a store bought retail dvd/cd ?
I have been trying to establish that since post #4!
My System SpecsSystem Spec
25 Nov 2010   #27
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

Something to think about... Some DVD and CD players cannot work with colored discs. I have had many green tinted discs not play or read in one PC yet work fine in another. I now only buy the silver discs... silver on the bottom or data side that is... the top color is irrelevant!

The OP said he has used this gold disc successfully in another PC, so we can assume the disc is fine.

Didnt read if fmozilla has had success with any other disc, but Id try a different color disc and see if it works in that Dell laptop drive... If other discs work in the dell laptop then the drive is fine and its most likely a disc color issue/incompatability.

Perhaps try using a different PC that can read the gold color disc copy(burn) its contents to a silver disc and try that silver disc in the Dell. Silver is the most universal color, and used by all OEMs and software companies!
My System SpecsSystem Spec
25 Nov 2010   #28
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

You are absolutely correct there. Different manufacturers use slightly different formulated laser recording dyes and some writers are not compatible with the full range. A good rule of thumb is, if you have say, a Sony writer, then use Sony discs! There is a huge amount of technical data on this subject on the net. Just Google it.
Doesn't necessarily apply to commercial DVDs as these re not burnt. They are produced by a totally different technology. Can be described loosely as "Pressing"! The dye issue is exactly why I was trying to establish if this was a commercial DVD that the OP was having problems with!
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 Original Disk Not reading..




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