Help!! Media Player 12 Crashing :(

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  1. Posts : 398
    Windows 7 Ultimate x64
       #1

    Help!! Media Player 12 Crashing :(


    Ive been just dealing with this issue for some time, randomly my Windows Media player displays a message after listening to music saying Windows Media player stopped working. What do i need to do to track down why its crashing?

    Everytime it crashes it gives me the below information

    Description
    Faulting Application Path: C:\Program Files (x86)\Windows Media Player\wmplayer.exe

    Problem signature
    Problem Event Name: BEX
    Application Name: wmplayer.exe
    Application Version: 12.0.7600.16667
    Application Timestamp: 4c7dc5a1
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 0000cf37
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
      My Computer


  2. Posts : 159
    7 ultimate x64
       #2

    I would go for the simple option and try reinstalling media player...Your music files etc will still be in your libraries

    Or you can get VLC, a nice media player.

    Otherwise if you want to deal with this application failure there could be someone on these forums which has more windows media knowledge than i do...
      My Computer


  3. Posts : 398
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Yeah, ive tried reinstalling windows media player via the add and remove features rebooting and then going back and selecting windows media player again. No luck. I would like to stick with Windows media player. I do use VLC from time to time.
      My Computer


  4. Posts : 8,137
    Windows 10 64 bit
       #4

    When you uninstalled WMP did you uninstall then restart the PC and reinstall? If you just uninstalled and then reinstalled, the original problem can still be there.
      My Computer


  5. Posts : 398
    Windows 7 Ultimate x64
    Thread Starter
       #5

    I believe ive tried uninstall and restart but i will give it a shot again, its been awhile since ive tried it
      My Computer


  6. Posts : 398
    Windows 7 Ultimate x64
    Thread Starter
       #6

    Ok so when i removed windows media player from features rebooted and tried to install again it gives me this. Please help!! lol As of right now i have no way to listen to music

      My Computer


  7. Posts : 7,470
    Windows 10 Home Premium 64bit sp1
       #7

    I didnt read this all the way but it is building up towards your issues Windows Media Player 12 is Broken and I Can't Figure Out How to Re-Install.
      My Computer


  8. Posts : 2,562
    windows 10 pro 64 bit
       #8

    Not really my area of expertise....as if I had one....but if your libraries are very large that can cause the issue...on the last post do you have any restore points?
      My Computer


  9. Posts : 398
    Windows 7 Ultimate x64
    Thread Starter
       #9

    Yes i do. Kinda saving that as a last resort lol but its looking like thats my only option. But thats going to bring back the original crash issue >.<

    Currently Running sfc /scannow

    Edit: Don't know if this helps but attached is my CBS log, Out of C:/windows/logs/cbs
      My Computer


  10. Posts : 7,470
    Windows 10 Home Premium 64bit sp1
       #10

    sorta looks like your registry is whacked it is having issues locating root files

    also not sure if this would work ever try to install a older version then update it see if it will go through
      My Computer


 
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