My Windows DVD Burner DVDs are not working

If your DVD writer in your laptop has given up the ghost, there is nothing much you could do except replacing it with a new one or use an external optical drive as suggested by mate Ambimom in an earlier post.

Before doing that anyway, you may try cleaning the lense with a lense Cleaner CD and then check whether it reads and writes. (Use a CD-RW or DVD-RW for writing tests so that you may not end up with coasters.:))

If that fails you may get more aggressive and give the lense a gentle rub with a microfiber cloth. If your DVD writer still fails to breath life, say your prayers and discard it.

Anyway, now that you know how to convert and create your DVD, transfer the ISO to anyother working PC/laptop using a pendrive and write it to DVD. You can use the Windows7 native Image burner to burn the ISO to a DVD. No need for Nero or ImgBurner. Sing, sing a song, make it simple.:) (Not my words: so sang Carpenters)

The thing I don't understand is that this is the first time I've used the DVD writer and the laptop is less than 12 months old. When I burnt a data disc to DVD and burnt an audio CD and data CD it works fine.

What about burning a Data DVD and playing a commercial DVD movie?

If it is that new and not used heavily before, may be you should contact Acer Support who will know better. A distant diagnosis may not always be correct.

It could be that the lense head assembly could have gone out of alignment. Years back I had this reading problem and had an expert realign the lense head, but it did not last long. Fed up, I just replaced my desktop optical drive with another brand. At that point of time Samsungs were known to be susceptible to this kind of problem.

I also suggest you put your problem with all details in the Hardware and Devices section and hope that some expert gives a solution. Plausible.

Just tried the burnt DVDs in another laptop - HP Compaq 2510p and they are opening fine and playing in Windows media player but with no sound. Can anyone help please?

Thanks for your reply p5bdkw but that still doesn't solve the problem of burning the DVDs to send to people.