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Windows 7: Can't open graphics from Windows explorer into psp

13 Jun 2011   #1

windows7 home premium 64 bit
Can't open graphics from Windows explorer into psp

I have a newly set up windows 7, 64 bit computer. I have Paint Shop ProX installed. I have most of my graphics associated through windows7 to open into pspX. I also have the preferences in pspX to open graphics.

When I double click a graphic, whether gif, jpeg, psp, psd, pspimage...pspX program will open, but I get the message "There was a problem sending the command to the program".
I had to open a jpeg attachment in picture viewer, in order to see it. Could Microsoft have something against letting non MS programs over ride their own programs?
I have a friend who has the same windows7 and pspX program, but she does not have the problem.

I have checked online and found that people are having the issue with a multitude of programs, so I'm assuming it is not a psp problem. I have not been able to find an answer. Any ideas or suggestions.

Thx Grannyfox

My System SpecsSystem Spec
14 Jun 2011   #2

Windows 7 Home Premium x64

Hi Grannyfox,
in the future, please don't use such big bolded/colored letters, I could barely concentrate on them and read the whole post.

PSP X is kinda old, I remember trying to use X3 on Win7 which AppHang'd Explorer to the point I had to do a hard restart. Not only that, but PSP (X3) generally seems to perform poorly, at least on my part.

What you can always do is set the compatibility mode to Vista or XP, run the program as admin and check make settings again, then see if they stick.
My System SpecsSystem Spec
14 Jun 2011   #3

windows7 home premium 64 bit

Great, it's worth the try
bblwith results...ty
My System SpecsSystem Spec

14 Jun 2011   #4

Windows 7 Home Premium x64

No problem
My System SpecsSystem Spec
15 Jun 2011   #5

windows7 home premium 64 bit

Sorry this did not work. Hoping for additional suggestions.

Thx Grannyfox
My System SpecsSystem Spec
08 Sep 2011   #6

Win 7 64bit

PROBLEM: Cannot open images in Paint Shop Pro when using Windows Explorer (Win 7, 64bit)
DETAIL: Error message "problem sending the command to the program"
SOLUTION: Here is what worked for me.

I know this response is coming in months after the original inquiry but I thought I would share what worked for me with this problem. I have been using Paint Shop Pro X successfully with Win 7, 64bit until this morning when I discovered (suddenly) that I could no longer click on an image in Explorer and have it load in PSP X. Instead, I received the "problem sending the command to the program" followed by the PSP application opening but no image appearing. I believe that a Windows update of some sort took place the night before - I remember seeing it shortly after shutting down, delaying the actual shut down process (only mentioning this because I'm not sure if it reset some things I'd done a custom set up on). Up until this morning, I wasn't experiencing this problem. Anyway, what I did was:

Right click on the PSP X icon, select properties, re-establish my administrative rights, but also UNCLICK the "Compatibility mode" check box AND unclick "run as an administrator" --both in the Compatibility panel under PSP X properties. I then clicked Apply and Okay, then re-opened a fresh Explorer window

I have not had a problem since.

I'm no Win 7 expert and to be honest, while I like some of the features, all of the compatibility/User rights mumbo jumbo often requires me to google more questions to find the right answers (and I usually don't find uniform solutions) than it does serve as a good, intuitive interface (and least for this 47 year old's intuition). Nonetheless, I know there are a lot of us out there that cannot replace all of our old software right away (and some software that we've mastered over the years still does its job so why change?). For older versions of Paint Shop Pro, which just today launched X4, hopefully this process will do the trick in restoring the click images in Win 7 Explorer and open in older versions of Paint Shop Pro process.

My System SpecsSystem Spec
08 Sep 2011   #7

windows7 home premium 64 bit

Just read your reply. I have resolved the issue, but to tell you the truth, I don't remember what the magic trick was. My 65+ brain doesn't keep all that stuff
I know I searched online and asked psp friends and someone, somewhere, or maybe just me...tweaking this and that. Could have been the admin process, as I remember doing that, at some point.
So, all is well in my pspland.

My System SpecsSystem Spec
13 Dec 2013   #8

Window 8 64 bits (not updated)

'ruraldog' Thanks for your great solution. It worked for me using an unupdated Windows 8 64bits with Paintshop Pro 9.01. Why the message: "There was a problem while sending the command to the program." appeared I do not know. Earlier the program worked OK in Win8 but then today did not - until your fix was discovered. Thanks again. :-)
My System SpecsSystem Spec
22 May 2014   #9
The Elf Himself

Win 7 x64

Just goes to show WHY you need to keep old threads available in forums ... the re-upping admin rights on the security tab & unclicking compatability & admin on the compatability tab method solved this very annoying issue like a charm ... Thanks a bunch from 3 years later!!
My System SpecsSystem Spec
19 Nov 2017   #10

Windows 7 Home Premium 64bit

Thank you ruraldog. This fix still works!
My System SpecsSystem Spec

 Can't open graphics from Windows explorer into psp

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