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Windows 7: Playing Any Video Crashes Comp. - Definitely a software issue

04 Nov 2013   #1

Windows Home Premium 64 bit
Playing Any Video Crashes Comp. - Definitely a software issue


I am writing this letter to Windows 7 Forums to ask for your help. I own an HP G61 511-wm laptop computer with stock components. The operating system is Windows 7 Premium Home Edition. For virus protection I use Windows Defender and I have anti-Malware Bytes installed to look for malware. In the past six months Iíve lost the ability to play videos on this computer. When I play a video from Netflix, YouTube, or any other source by streaming, or when I try to play videos I have stored on my harddrive, the CPU usage spikes to 100% and the computer stops responding.

I also own a ten-years old Sony Vaio desktop running a Linux distribution. That computer streams video and plays music with no problems and itís ancient, so I believe that the problem I have with my laptop is a software problem.

I have checked that all of my drivers are updated and that adobe flash player is current and properly installed. I've made sure that I've downloaded and installed all updates for Windows 7. Iíve noticed that my CPU spends inordinate amounts of time at 75 or 100% capacity in general, and have been all over the blogs. Iíve tried every solution I could find there. Today, I typed Ďwindows 7 video freezes computerí into google and was led to this link:

Video Problem, computer freezes when playing video - Microsoft Community.

I implemented Method 1, and the only thing that happened was that my Power Saving settings were restored to default levels.

I then tried Method 2, clean boot. I set everything up just the way it was described in Method 2 and rebooted my computer. That seemed to remedy the problem completely. No problems whatsoever playing videos and the CPU usage stayed at 'normal' levels. I am certain this means I have a software problem, but now I am uncertain how to proceed.

Can the community please advise me how to proceed from here or point me to a resource that will help me learn how to configure my system?

Thank you,


My System SpecsSystem Spec
04 Nov 2013   #2

Win-7-Pro64bit 7-H-Prem-64bit

What were the results of using the Reliability monitor ?
Open reliability monitor,
Switch to Software rendering,
Video issue,
I believe Netflix uses Silverlight ?
Youtube uses mostly Adobe flash/ shockwave,
Then there's Java,

Just like to add Windows defender isn't really an Antivirus,
Microsoft Security Essentials would qualify if that's what you mean ?
My System SpecsSystem Spec
04 Nov 2013   #3

Windows Home Premium 64 bit

Oops! Yes, I meant Microsoft Security Essentials. Thank you.
My System SpecsSystem Spec


 Playing Any Video Crashes Comp. - Definitely a software issue

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