You cannot play a Windows Media DRM protected file [Official]


  1. NoN
    Posts : 4,167
    Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
       #1

    You cannot play a Windows Media DRM protected file [Official]


    I've successfully Upgrade my Windows Media Player DRM component today, by simply using this Microsoft Tip...

    Downloaded the Windows Media .wma sample and tried to play it with WMP and then upgraded the file for being able to play it.

    See more infos in the article ID 976590, this is not a hotfix but more of a Fix-it Solution tip.


    -Article ID: 976590 - Last Review: June 21, 2014 - Revision: 2.0
    You cannot play a Windows Media DRM protected file or a Zune DRM protected file on a computer that is preconfigured with Windows 7.

    Symptoms:
    On a computer that is preconfigured with Windows 7, you cannot play a media file. The media file is Windows Media Digital Rights Management (DRM) protected or Zune DRM protected.

    Additionally, you cannot purchase or play new Windows Media DRM protected media files and Zune DRM protected media files on this computer.

    Resolution:

    To resolve this issue, you must check the functionality of Windows Media DRM and Zune DRM. If Windows Media DRM and Zune DRM do not function, use the ResetDRM tool to reset DRM systems. To do this, follow these steps:
    1. Test whether Windows Media DRM and Zune DRM function correctly on your computer. To do this, follow these steps:
      1. Download a sample media file and save it to your computer.

        To download a sample media file, visit the following Microsoft Web site:
    You cannot play a Windows Media DRM protected file or a Zune DRM protected file on a computer that is preconfigured with Windows 7

    Note:
    1) If the Windows Media DRM protected media plays successfully, the issue is resolved.

    2) For those that have being using the ResetDRM.exe tool, it had to be deleted to avoid running this tool mistakenly after you have fixed this issue.

    It could be a permanent solution, so might this get the "Sticky Threads"?

    That's it! :)
    Last edited by NoN; 21 Jun 2014 at 18:05.
      My Computer


  2. Posts : 21,007
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Well Non I must say I had no idea what this was about so wenrt looking and founf this
    Windows Media Player DRM: frequently asked questions - Windows Help

    Could make a nice lttle tutorial mate.
      My Computer


  3. NoN
    Posts : 4,167
    Windows 7 Professional SP1 - x64 [Non-UEFI Boot]
    Thread Starter
       #3

    Dunno if its enough to make a Tutorial as Microsoft providing the tool there, but thanks having put the link about DRM's Faq!
      My Computer


  4. Posts : 65
    Windows 7 64 bit
       #4

    No help at all in Win7 Pro 64 bit!

    It (ResetDRM.exe) keeps telling me I need Windows Media Player 11 installed? I have it set to Win7 compatibility mode and WMP 12 is currently installed. You would think these idiots at Microsoft would keep their white papers updated if they insist on distributing nuisanceware like Silverlight.

    Never mind. Finally found a good use for Chrome. Got it to work there with their HTML5 player extension.
    Last edited by mjl1297; 21 Nov 2015 at 15:54.
      My Computer


 

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