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Windows 7: App crashes explorer.exe when importing pictures

23 Jul 2014   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
App crashes explorer.exe when importing pictures

Greetings, I have a problem ONLY when I use the "import pictures and videos" option when connecting my cell phone. The problem is that it explorer crashes, and i have to reinitiate explorer. I get the next message:

Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: xvidcore.dll
Fault Module Version:
Fault Module Timestamp: 4dda10a3
Exception Code: c0000005
Exception Offset: 00000000000072c3
OS Version: 6.1.7601.
Locale ID: 10250
Additional Information 1: 8964
Additional Information 2: 896448b917b50ed0dea8552580bcb479
Additional Information 3: c792
Additional Information 4: c7924d6b9bf7d44272716815941811cf

It starts importing, then at the 13 - 15 picture, it crashes when importing photos and videos and i never get my photos imported.
Thanks in avdance.

My System SpecsSystem Spec
25 Jul 2014   #2

Win-7-Pro64bit 7-H-Prem-64bit

Hi and welcome to SevenForums,
Have you install a third party codec pack ?
Seems xvid might be at fault,
Uninstall the codec pack and see if it does anything positive,

Just for the record VLC media player has just about all codecs included in it's player and it's free
My System SpecsSystem Spec

 App crashes explorer.exe when importing pictures

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