Videos keep stuttering/freezing no matter what media player used

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  1. Posts : 20
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    Videos keep stuttering/freezing no matter what media player used


    So, I've had Windows 7 on my HP ENVY dv6-7213nr Notebook PC for two months or so now. Everything was fine (once I went through the hell that was finding the correct driver for the wireless) until about a week or so. I've tried KMPlayer and MPC-HC in playing videos, and it will randomly start freezing. The freezing comes and goes, hence the stuttering, and can happen from 5 minutes in to 20 minutes in, completely randomly. Those are just the times I've noticed. It does not freeze the whole computer, just what I'm watching. It also does it no matter *what* I am watching, I've tried seven different movies and ten different shows. I can't seem to go longer than 20 minutes before it starts doing it.

    I have my laptop fully updated. I ran two virus scans, one was at boot level, as well as running a Malware scan. I tried disabling all accelerators (as one website claimed worked), and I tried disabling Windows Media Player and Windows Media Center (as another one claimed). I made sure I had the correct audio drivers, I uninstalled CCCP (my codec pack) and reinstalled it, and I made sure I had the correct graphics driver. Nothing that I can think of will fix it. Any ideas?
      My Computer


  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #2

    Hi and welcome to SevenForums,
    See this and test your internet speed,
    https://www.sevenforums.com/network-s...net-speed.html

    Then refer to this,
    Basic Requirements Before Posting your Networking Thread

    Verify where you got the codec pack
    Are online videos playing okay ?
    Which security suite came pre-installed on the machine and which are you using or have ever used
    Cheers
      My Computer


  3. Posts : 20
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Online videos work fine, although recently (within the last day or two), programs started loading slowly. To the point where it might take ten to fifteen seconds for Chrome to even show up when I click on it. I got the codec pack directly from CCCP (CCCP - Combined Community Codec Pack), and I don't recall which security suite came pre-installed. It had Windows 8 installed on the system, and I did a clean install of Windows 7. I use Avast and Malware Bytes for antivirus and malware.
      My Computer


  4. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #4

    Hi and thanks for additional info,
    I don't know anything about that codec pack :/
    Most people simply use vlc media player if they need special codecs
    Possibly use this free scanner to see if you picked up anything weird,

    Review Jacee’s instructions to run Adwcleaner here post #7,
    Ignore the title of the thread,
    Instant Savings App
      My Computer


  5. Posts : 20
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    I ran adwcleaner, and it found nothing. A few old reg keys and shortcuts, but nothing that would be causing this.
      My Computer


  6. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #6

    Post the scan results,
    Cheers.
      My Computer


  7. Posts : 20
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    Here you go.
    Videos keep stuttering/freezing no matter what media player used Attached Files
      My Computer


  8. Posts : 20
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    One interesting thing is, I think it might have to do with file sizes. 30 minute shows never freeze. It's the 45-60 minute shows and longer movies that tend to do the freezing. Another thing is, if I bookmark and exit during the freezing, I can open it right up again and go back to the bookmark. It won't freeze for another random amount of time.

    Edit: And looks like I spoke too soon. Just started doing the freezing for 30 minute videos too.
    Last edited by Timewalker; 20 Nov 2014 at 13:59.
      My Computer


  9. Posts : 20
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    So...does anyone have any ideas that I haven't tried? I would do a clean wipe, but it was enough of a pain finding the correct drivers for my wireless the first time, so I'd rather try other ideas first.
      My Computer


  10. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #10

    Hi sorry for the delayed response
    There are some interesting entries in the scan,
    Please reset what ever browsers you have installed,

    You can use these free tools to see if they find anything,
    Manually Update them before running full scans,
    Try not to use your computer while the scans are running, (one at a time of course).
    See this tutorial on how to download and run Malwarebytes,
    https://www.sevenforums.com/tutorials/338716-malwarebytes-anti-malware-free.html
    Also use the Custom scan option not the Threat scan,

    Please Do Not clean/ Delete or Remove Any detections before posting the scan results first before review especially Malwarebytes,
    http://www.malwarebytes.org/products/malwarebytes_free
    SAS is safe to remove anything it finds
    http://www.superantispyware.com/?tag=SUPERANTISPYWARE
    This one is the longest up to 4 hours, the others are only about 45 minutes,
    http://www.microsoft.com/security/scanner/en-us/default.aspx
      My Computer


 
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