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Windows 7: Movies

04 Feb 2015   #1

Windows 7 Home Premium 64-Bit SP1

Hell;o to all I have a question I run win 7 and every time I play a movie I get the following. Com Surrogate has stopped working can someone help. Thank you

My System SpecsSystem Spec
05 Feb 2015   #2
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

I know little of this because I have never had this problem.
I did find some information that might help you understand your problem.

What does the COM Surrogate do and why does it always stop working? - The Old New Thing - Site Home - MSDN Blogs
My System SpecsSystem Spec
05 Feb 2015   #3

Windows 7 Pro 32bit

Just a question, what media do you use when playing movies?
My System SpecsSystem Spec

05 Feb 2015   #4

Windows 7 Home Premium 64-Bit SP1

After i am on my system for about 5 minutes or less it pops up and says it has stopped working. it also does it when I plug in a DVD to watch a movie. Nothing happens I just downsize it and keep watching but its a pain oh and its windows media.
My System SpecsSystem Spec
05 Feb 2015   #5
Lady Fitzgerald

Win 7 Ultimate 64 bit

What ShoTTas was asking is where is the movie trying to watch. On a DVD? HDD? Something else?
My System SpecsSystem Spec
05 Feb 2015   #6

Windows 7 Pro 32bit

Is your Windows Media Player up-to-date, try to update your media player, there could be some problem on your codec that causes the error.
Or download-install VLC Player, where it recognizes many kinds of media with various extension files.
you can also keep if up-to-date or keep it as it is.
My System SpecsSystem Spec
05 Feb 2015   #7

Windows 7 Home Premium 64-Bit SP1

On a DVD
My System SpecsSystem Spec


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