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iPhone recognised by iTunes but not by windows
Greetings all, and many thanks in advance for any help you can give on this problem. Wasn't sure where to post this, if its in the wrong spot just shout at me and I'll move it to the correct forum lol.
Issue: iPhone 5 does not show up on Windows 7 64bit Home Premium laptop so photos can't be imported. iTunes recognises it and will sync, but the autoplay "import pictures and videos" does not work. The iPhone does not show up as a device under "my computer" or in "control panel / autorun" but does show up in the device manager (when iPhone is attached, there are 2 entries to the device manager "Portable Device / iPhone" and "Universal Serial Bus controllers / Apple Mobile Device USB Driver").
Attempted solutions:
- uninstall iTunes and reinstalled, cleaned all references and folders between uninstall and reinstall - problem still exists
- tried with a different laptop (Windows 7 Professional 64bit) - worked fine and photos were imported to that laptop as expected (so there IS a backup of them available but this is a work laptop and ideally would like the photos to be backed up and restored to the home laptop) so the issue is not with the cable or iTunes or the device (I think )
- reinstalling the driver for "Portable Device / iPhone" - produced an error message "Windows found a driver for your device but encountered an error while attempting to install it. MTB USB Device. The dependency service or group failed to start."
- googling the above error led me to Windows 7: "Device driver software was not successfully installed" which led me to check " start / msinfo32 / components / problem devices" where the following was listed "User Mode Driver Frameworks Platform Driver ROOT\LEGACY_WUDFPF\0000 This device is not present, is not working properly, or does not have all its drivers installed."
On the basis of that I decided to come here and pick the brains of people who know what they're doing . As I said, the photos have now been backed up, so it isn't an immediate fix that I require, but I would like to solve this problem so I don't have to backup then copy onto pen drive and transfer all over again!
Any assistance will be much appreciated, thank you in advance.